SUMMARY/OBJECTIVES

The Newgen Sr System Administrator has primary responsibility to provide support for SouthState Bank’s business Newgen application, applicable interfaces, and application programming interface (API) connections. This position requires collaboration between IT and the credit and lending business functions to support and enhance their technology platforms. This position will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. This includes serving as the senior technical resource and SME (Subject Matter Expert) during the discovery, testing, change management, and post-implementation support phases of projects. The Newgen Sr System Administrator will be responsible for mentoring the Newgen System Administrator I and II team members. The individual is responsible for new “business as usual” (BAU) requests, demands, enhancements, software releases, minor and major incidents, change management, process improvement opportunities, long-term projects, as well as other duties to support the Newgen and IT Teams.

ESSENTIAL FUNCTIONS

• Acts as a Team Lead and SME for SouthState’s Newgen application, inclusive of reviewing open work items and helping to prioritize and distribute that work to appropriate team members based on skill set.

• Administer, configure, and maintain the Bank’s Newgen application to ensure optimal performance, security, and reliability for effective business operations.

• Monitor system performance and troubleshoot issues, ensuring timely resolution to minimize downtime and disruptions to meet service-level agreement (SLA) goals, effectively utilizing incident management to report any degradations.

• Lead integration efforts with internal and external APIs, including third party services

• Create clear and comprehensive documentation for API usage and endpoints

• Perform system analysis on configuration and functional specifications to design, develop, test and deploy solutions to meet end user requirements.

• Maintains proper oversight of deliverables and meets deadlines

• Perform business workflow analysis to design, develop, test and implement technology changes in support of end user efficiency gains.

• Work collaboratively with IT Governance regarding routine audits and security assessments to ensure compliance with regulatory requirements and internal policies.

• Plan and conduct thorough testing of applications to ensure functionality, performance, and security.

• Lead the deployment of applications, software updates/upgrades, patches, and enhancements in coordination with vendors and internal stakeholders.

• Ensure software releases and application configuration changes are tested, qualified, documented, approved, and implemented successfully in accordance with the Bank’s Change Management practices.

• Perform training and knowledge transfer activities to ensure that both the business and IT adopt and use business applications efficiently, fully leveraging the technology.

• Maintain comprehensive documentation of Newgen application including technical specifications, user manuals, and system changes.

• Ensure clear and concise instructions on remediation of incidents are well documented and available for other team members.

• Work collaboratively to meet strategic objectives, regulatory compliance, risk management requirements, and to ensure that industry leading best practices are leveraged effectively.

• Provides after hours and weekend support as needed

• Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Able to exercise independent judgment and take appropriate actions

• Excellent communication skills

• Able to translate technical information to non-technical audiences in a clear, concise and transparent manner

• Accepts accountability and welcomes feedback to improve

• Excellent analytical, mathematical, and creative problem-solving skills

• Logical and efficient, with keen attention to detail

• Highly self-motivated and directed

• Organizational skills: ability to multi-task and prioritize; ability to work in a fast-paced and dynamic environment, independently and within teams.

• Work closely with senior management for escalations where necessary

Qualifications, Education, and Certification Requirements

• Education:  Bachelor’s degree in computer science, Information Systems, or related field preferred.

• Experience: 

  • 6 or more years’ experience configuring and supporting loan origination and documentation systems in a production environment within the banking industry.

  • 3 or more years’ Consumer Lending Operations and/or Consumer Credit experience (consumer real estate, auto/RVs, lines of credit, etc.)

  • 2 or more years’ integrating and supporting applications utilizing APIs

  • Project management experience highly preferred

• Certifications/Specific Knowledge:

  • Intermediate and Advanced certification preferred (e.g. Microsoft Windows Server Hybrid Administration, CompTIA Security +, Server+, Tech+)

  • Experience with MS Suite of Applications including Advanced Visio Drawing ability 

  • Prior experience with support request systems required (ex. Service Now)

  • API testing and integration

TRAINING REQUIREMENTS/CLASSES

• New Employee Orientation.

• Required annual compliance training.

PHYSICAL DEMANDS

• Occasional evening and weekend work to meet deadlines.

• Sitting for extended periods of time.

WORK ENVIRONMENT

• Work from home environment or in office setting.