Department:Mental Health & Addiction ServicesThe Clinical Coordinator is responsible for providing organizational and system leadership for the overall coordination and program development within Central Intake Ontario North East Mental Health and Addictions Hub (CIO-MHA). In conjunction with the Manager, the Clinical Coordinator works collaboratively with North East partners in system level planning for the provision of quality, evidence informed mental health care to adults. In addition, assists with and supports the coordination of functions and activities related to the daily operations within the CIO-MHA Hub.
QUALIFICATIONSCertification/Experience/Knowledge: - Minimum Bachelor's Degree in a health related discipline from University required, masters degree in health administration, Public health, nursing, social work related field considered an asset
- Current certificate of registration in good standing with an applicable regulatory college is required
- Minimum of five (5) years progressive clinical experience with a focus on Mental Health and Addictions across the lifespan
- Minimum of three (3) years demonstrated leadership experience in a health care environment, including supervisory, project leadership, and system coordination responsibilities required
- Formal training and/or certification in Change Management and process improvement methodologies strongly preferred (e.g., Lean Healthcare Certification, Lean Six Sigma Green/Black Belt, Prosci Change Management Certification, PMP or equivalent project management certification)
- Demonstrated experience leading transformational change initiatives within complex healthcare systems required
- Demonstrated knowledge of the Ontario healthcare system, including Ontario Health structures, Health Service Providers (HSPs), provincial MHA strategies, funding models, regulatory frameworks, and coordinated access pathways required
- Demonstrated knowledge of Mental Health and Specialized Geriatric Services across the care continuum including primary care and community support services (i.e. Ontario Home at Home)
Skills/Abilities:
- Proven ability to lead system-level planning and implementation initiatives, including development of project charters, work plans, risk mitigation strategies, performance indicators, and sustainability frameworks
- Demonstrated expertise in stakeholder engagement, consensus-building, and facilitation across diverse partner organizations, including individuals with lived/living experience, community agencies, and provincial bodies
- Strong understanding of quality improvement, standardized work, and continuous improvement principles to support sustainable regional integration and service alignment
- Demonstrated experience using data analytics, performance indicators, and reporting tools to monitor outcomes, inform decision-making, and drive continuous advancements across the healthcare system
- Experience working within governance frameworks, reporting to steering committees, and supporting regional/provincial accountability structures
- Experience in program development, evaluation, and implementation, including managing multiple competing priorities within tight timelines and evolving system demands
- Advanced problem-solving, systems-thinking, and conflict resolution skills, with the ability to navigate complex clinical and organizational scenarios while maintaining professionalism and confidentiality
- Demonstrated ability to serve as a clinical and system resource in addressing complex cases, facilitating coordinated service planning, and strengthening cross-sector linkages
- Sound knowledge of regulated health professions, applicable legislation (e.g., RHPA), privacy requirements, and professional standards of practice
- Experience supporting staff onboarding, competency development, and coordination of ongoing professional education and training initiatives
- Experience working with electronic health records (EHRs), coordinated access platforms, referral management systems, or digital health tools to support system integration preferred
- Proven ability to manage client concerns and complaints effectively, escalating appropriately while maintaining therapeutic and organizational integrity
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), project planning tools, reporting dashboards, and data analysis for performance monitoring and decision support
- Demonstrated commitment to Inclusion, Equity, Diversity and Indigeneity (IEDI) principles, including the ability to apply culturally safe, trauma-informed, and equity-focused approaches to program planning, partner engagement, and service delivery. In addition to specific experience advancing equitable access for diverse, rural, Francophone, Indigenous, and underserved populations within the Mental Health and Addiction system preferred
- Valid Driver's license with the ability and willingness to travel across the Northeast region on occasion as required
- Demonstrated commitment to occupational health and safety standards, risk mitigation, and fostering a culture of safety, quality, and prevention of adverse event
- Bilingualism (Advanced level English/French) is an asset
