Cognizant

Network Voice Engineer

Cognizant$90K — $108K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in enterprise networking and unified communications
  • Strong knowledge of routing protocols including OSPF and BGP
  • Hands-on experience with Cisco SD-WAN and unified communications technologies
  • Proficiency in managing Cisco voice platforms such as CUCM and Unity Connection
  • Experience with Genesys Cloud CX and PureConnect contact center technologies
  • Strong analytical and troubleshooting skills
  • Effective communication and vendor management capabilities

Responsibilities

  • Configure and manage enterprise routers and switches.
  • Troubleshoot routing protocols and optimize performance.
  • Support Cisco SD-WAN implementations and operational activities.
  • Manage Cisco Unified Communications and conferencing platforms.
  • Oversee corporate telephony environments and VoIP systems.
  • Coordinate with vendors for issue resolution and upgrades.
  • Engage in incident management and service improvement initiatives.

Benefits

  • Flexibility to support work-life balance through wellbeing programs
  • 100% onsite working environment
  • Opportunities to collaborate with cross-functional teams
  • Engagement in fast-paced operational settings
Full Job Description
Network Voice Engineer

Location : Brampton ON ( 100% onsite )

We are looking for an experienced Network & Voice Engineer with strong expertise in enterprise networking and unified communications. The role involves managing, supporting, and troubleshooting routing, switching, SD-WAN, and voice technologies in a large-scale enterprise environment, working closely with vendors and internal stakeholders.

Technical Skills & Responsibilities

Network (Mandatory)
  • Configure, manage, and support enterprise Routers and Switches.
  • Configure and troubleshoot routing protocols, including OSPF and BGP.
  • Provide operational and implementation support for Cisco SD-WAN (Viptela / Catalyst SD-WAN).
  • Perform network troubleshooting, root cause analysis, and performance optimization.

Voice & Unified Communications
  • Support and manage Cisco Unified Communications, Voice Conferencing, and Webex platforms.
  • Strong understanding of Voice over IP (VoIP) principles and PBX functionalities.
  • Hands-on experience with:
    • Cisco Jabber
    • Cisco Call Manager (CUCM)
    • Cisco Unity Connection
    • Dialer, ICM
    • Cisco Presence
    • SIP, SCCP, H.323 protocols
  • Manage Corporate Telephony environments including:
    • Cisco Call Manager
    • Cisco Unity Voicemail
    • Voice Gateways

Contact Center Technologies
  • Experience working with Genesys Cloud CX and Genesys PureConnect platforms.
  • Manage Genesys PureConnect components including:
    • User accounts
    • Roles and permissions
    • Access controls

Additional Responsibilities
  • Coordinate with vendors for issue resolution, upgrades, and support activities.
  • Participate in incident management, problem management, and service improvement initiatives.
  • Work effectively in fast-paced operational environments with cross-functional teams.

Required Skills & Attributes
  • Strong troubleshooting and analytical skills.
  • Experience supporting enterprise-scale network and voice infrastructures.
  • Ability to work independently and collaboratively within operations and engineering teams.
  • Good communication and vendor management skills.

Compensation: We are offering an annual salary of $90,000 to 108,000

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an Work from office role with No Hybrid options in a client office based in Brampton, Ontario . Remote is not allowed

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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