We're looking for a Network Solution Engineer to own the network backbone that keeps our robots online, mission-ready, and connected - from Wi-Fi and cellular to routers and customer private networks. Robots can't run missions if they can't stay connected, and you'll be the person who makes sure they do: bringing up field routers, troubleshooting coverage and interference on-site, and partnering with customer IT to get robots admitted onto their networks.
This role sits at the intersection of networking, field operations, and customer enablement. You'll triage issues across software, hardware, and networking layers, build the monitoring and tooling that surfaces connectivity health across the fleet, and turn what you learn in the field into playbooks and product feedback that make every future deployment smoother
What You'll Get To DoSite Connectivity Deployment & Operations- Own end-to-end connectivity for deployments - Wi-Fi, cellular, routers, and customer private networks.
- Bring up, configure, test, and recover field routers so robots come online and stay mission-ready.
- Partner with customer site IT on access-point placement and coverage - flagging dead zones, interference, and weak spots along mission paths, and advising on placement, channel, and antenna adjustments.
- Resolve connectivity failures in the field: poor coverage, weak or failing cellular and SIMs, access-point and backhaul issues, regulatory/DFS "no-channels" states, and roaming problems.
Network Reliability & Triage- Quickly root-cause field issues across software, hardware, and networking layers - using connectivity telemetry (signal, latency, packet loss) to accurately attribute whether a fault is the network or the application - and route it to the right team to maintain uptime and mission success.
- Stand up and operate monitoring and diagnostics that surface connectivity health across the fleet.
- Gather and analyze field feedback, and partner with engineering to drive recurring fixes and automation into the tooling.
Customer & Site Enablement- Bring robots onto customer private networks - supplying the correct device MAC addresses for allowlisting and coordinating with customer IT to get robots admitted.
- Translate connectivity status into clear, actionable updates for operators, site teams, and customer IT.
- Serve as a trusted connectivity point of contact who accelerates deployment and keeps sites running.
Cross-Functional Collaboration- Be the voice of the field for connectivity, bringing site network insights back to engineering and product.
- Collaborate across software, hardware, and platform teams to keep robots connected.
- Build scalable connectivity playbooks and runbooks for future rollouts.
What You Have- Strong networking fundamentals - Wi-Fi (bands, channels, DFS, roaming), cellular (LTE/5G, APN, SIM provisioning), routers and access points, and subnets/VLANs, DHCP, DNS, NAT, and MAC addressing/allowlisting.
- Practical Wi-Fi coverage sense - able to spot dead zones and interference and understand how access-point placement, channels, and antennas affect coverage and roaming - enough to have a productive conversation with the site team that owns the APs.
- 2-3 years in field deployment, systems integration, network operations, or IT/NOC; field robotics a plus.
- Strong troubleshooting and debugging across software, hardware, and networking layers, with the judgment to know which layer a problem actually lives in.
- Comfortable on Linux and in a terminal / over SSH; scripting (Python/Bash) to automate and extend tooling is a plus.
- A clear communicator who works directly with customers and IT in high-stakes settings and translates technical issues for non-technical audiences.
- Self-starter who thrives in ambiguous, rapidly changing field environments.
- Willingness to travel and work on-site with customers as needed.
The Extras That Set You Apart- Comfort reading network and fleet telemetry - dashboards and logs - to diagnose issues (specific tools are easily picked up on the job).
- A track record deploying, operating, or maintaining mission-critical systems in real-world environments.
$115,000 - $135,000 a year
Our salary range is generous and we consider each individual's background and experience when determining final compensation. Base pay may vary based on role scope, job-related knowledge, skills, experience, and the Irvine, California market.
