Carvana

Network Operations Manager, Market Operations

Carvana$75K — $95K *
Tempe, AZ 85281In-Person
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent required.
  • 4+ years in Customer Service roles.
  • 4+ years operational experience in Logistics, Retail, or Maintenance.
  • 4+ years in team leadership and development.
  • Proven skills in coaching and motivating team members.
  • Experience with strategic planning and process improvement.
  • Strong interpersonal and communication skills.

Responsibilities

  • Oversee daily operations of the Network Operations team.
  • Partner with leaders and stakeholders to address escalated issues.
  • Promote continuous improvement principles to achieve service results.
  • Provide mentoring and accountability to team members.
  • Monitor KPIs and coordinate responses with internal teams.
  • Balance operational execution with customer experience needs.

Benefits

  • Competitive salary and full-time position.
  • Medical, Dental, and Vision coverage.
  • 401K plan with company match.
  • Perks including student loan payments and vehicle discounts.
  • Wellness program for physical and mental health.
  • Opportunities for skill expansion and knowledge sharing.
  • Promotional culture with rapid career development opportunities.
Full Job Description
Network Operations Manager, Market Operations

About the roleThe Network Operations team is responsible for providing support for Carvana's field operations team. The Network Operations Manager oversees and manages the performance and efficiency of a team of Network Operations Specialists, focusing on publishing the next day schedule, driving continuous efficiency improvement, monitoring key performance indicators (KPIs), troubleshooting operation disruptions, and ensuring exceptional customer experience. This position will drive individual development and team success.

What you'll be doing
  • Oversee day-to-day operations of the Network Operations team.
  • Partner with department leaders and internal/external stakeholders to resolve and correct escalated operational challenges as they arise.
  • Utilize and promote continuous improvement principles. Identify creative, sustainable solutions, in partnership with key stakeholders, that achieve required service and quality results for the Network Operations team.
  • Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management.
  • Reviews and reacts to KPIs and coordinates with internal stakeholders.
  • Balance execution, process improvement and impeccable customer experience.

What you should know/have
  • Bachelor's degree, or equivalent, from an accredited undergraduate institution required.
  • 4+ years experience in a Customer Service role.
  • 4+ years of practical experience in Operations, Retail, Maintenance, or Logistics.
  • 4+ years experience in leading and developing a team.
  • Strong ability to coach and motivate others.
  • Experience with strategic planning and process improvement.
  • Ability to communicate and interact with internal and external stakeholders effectively in a professional, courteous manner.
  • Ability to multitask and prioritize effectively.
  • Excellent interpersonal and leadership skills.
  • Ability to maintain professionalism in a fast-paced environment.
  • Ability to commute and work out of the Tempe, Arizona location.
  • Ability and willingness to work the demands of the department which may be subject to evenings, weekends and holidays.
  • Ability to work in an office environment, with extensive use of computers.
  • Ability to sit for up to eight hours per day.

What we'll offer in return
  • Full-Time Salary Position with a competitive salary.
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
  • A great wellness program to keep you healthy and happy both physically and mentally.
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization.
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

Legal stuffHiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ

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