5-7 years of experience in IT Service Delivery Management
Strong ITIL knowledge and application in delivery
Experience with customer and vendor management
Proficiency in leading strategic discussions with client leadership
Demonstrated thought leadership in automation and process improvement
Hands-on experience with Dell switches and Palo Alto firewalls
Solid understanding of various networking technologies including Cisco routing and switching.
Responsibilities
Lead the Network Administration Managed Service Team on-site
Manage customer relationships and service delivery
Drive major incident response and root cause analysis
Facilitate vendor escalation processes and coordinate support efforts
Implement automation processes for improved service efficiency
Oversee network monitoring and alerts management
Engage in strategic discussions about technology roadmaps with clients.
Benefits
Opportunities for professional development and training
Access to the latest networking technologies and tools
Collaborative team environment
Flexible work arrangements
Engagement in strategic decision-making at the client level.
Full Job Description
Delivery Management with ITIL Experience
Customer management
Leading strategic discussions and roadmap with customer leadership
Thought leadership in bringing automation and process improvement in service delivery
Leading Major Incidence calls and driving RCA process
Managing coordination and follow-up/escalations to deal with 3rd Party vendor support tickets/issues
Ability to configure and discuss Routing and Switching technologies, MPLS, Network Security, Data Center networks - firewalls, IDS/IPS, VPN, load balancers
Must have hands on experience on Dell switches and Paulo Alto firewall.
