Alorica

Network Engineer II

Alorica • $70K — $95K *
San Antonio, TX 78228In-Person
Telecommunications & Hardware
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or equivalent experience
  • 7+ years in Information Technology
  • 5+ years experience in multi-server or technical environments
  • Hands-on network engineering experience with diagnostic tools and protocols
  • Expertise in customer-facing projects and BGP
  • Excellent verbal and written communication skills
  • Ability to communicate technical concepts to non-technical stakeholders
  • Proficient in Unix and advanced PC troubleshooting
  • Capacity to analyze complex business issues
  • Experience designing, installing, and supporting network environments

Responsibilities

  • Design, develop, and implement robust network architectures
  • Configure and install various network devices and services
  • Perform ongoing network maintenance and system upgrades
  • Monitor performance metrics to ensure system reliability
  • Troubleshoot and resolve advanced network issues
  • Collaborate with vendors and IT personnel for issue resolution
  • Set project scopes and manage timelines for completion
  • Prioritize and manage multiple client needs effectively
  • Provide technical guidance to IT professionals
  • Implement security tools in coordination with the security team

Benefits

  • Competitive base pay with performance incentives
  • Comprehensive medical, dental, and vision benefits
  • 401(k) plan availability
  • Career development through open-access courses
  • Opportunities for growth within a global organization
  • Access to an employee assistance program
  • A collaborative and inclusive workplace culture
Full Job Description
Job Description

Location: Remote

Employment Type: Full Time

HERE'S WHAT THE JOB REALLY LOOKS LIKE

Responsible for designing, developing and implementing scalable, maintainable, highly available network architectures that support network infrastructure and meet business objectives. Responsible for providing client support for network infrastructure including advanced design, setup and support of systems.

HOW YOU'LL MAKE AN IMPACT
  • Configure and install various network devices and services
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Monitor performance and ensure system availability and reliability

WHAT YOU'LL ACTUALLY DO
  • Monitor system resource utilization, trending, and capacity planning
  • Provide senior level support and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Select and implement security tools, policies, and procedures in conjunction with the company's security team
  • Liaise with vendors and other IT personnel for problem resolution
  • Properly set the scope and timelines of new projects to meet completion deadlines.
  • Demonstrate the ability to prioritize and manage competing demands and tasks and successfully manage multiple engagements that may require additional resources.
  • Interface with all levels of employees internally and within client businesses to support program requirements (business owners, project managers, customer employees and customers' executive management).
  • Provide technical guidance to other IT professionals to correct problems encountered with network software and connectivity.
  • Design, install, and support Route/Switch environments.
  • Design, install, and support firewall environments.
  • Monitoring network engineering performance and ensure system availability and reliability
  • Configuring and installing various network devices and services
  • Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Identify and implement work efficiencies through process improvement techniques
  • Other computer operations work as required.


Qualifications

WHAT'LL SET YOU UP FOR SUCCESS
  • Bachelor's degree in computer science or equivalent experience within area related to job function
  • Minimum of seven years of experience in the Information Technology field
  • Minimum of five years of experience in a multi-server environment, Help Desk and/or NOC or related technical environment.
  • Proven hands-on network engineering experience, monitoring, network diagnostic and network analytics tools and deep understanding of networking protocols
  • Customer facing projects and BGP expertise - Required
  • Demonstrate excellent communications skills both verbally and in writing
  • Ability to communicate technical issues to non-technical people
  • Ability to negotiate and solve conflict
  • Thorough knowledge and experience with the Unix operating environment experience and advanced PC troubleshooting knowledge
  • Ability to analyst complex business problems and issues as it relates to Enterprise Network Infrastructure.
  • Ability to design, install, and support route/switch and firewall environments.
  • Able to manage the needs of multiple client sites, prioritize the need and manage the workload for each day between assigned locations.
  • Advanced knowledge/experience with data communications (FTP, TCP/IP, Ethernet, Hubs, Routers).
  • Thorough understanding of SQL and relational database concepts.
  • Knowledge or experience in call center operations and/or applications and project management.
  • Constant work performed in a Corporate environment
  • May require frequent travel
  • Work performed while sitting and/or standing
  • Constant use of computer, telephone devices and other general office equipment

What We Offer:
  • Competitive base pay with performance-driven incentives
  • Comprehensive benefits including medical, dental, vision, and 401(k)
  • Career development through Alorica Academy's open-access courses
  • Real opportunities to grow within a global organization
  • Access to our employee assistance program
  • A collaborative, inclusive culture where innovation happens

Apply today!

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

#AloricaUSA #AloricaJobs

About Alorica

Alorica is a global leader in customer experience solutions. The company provides customer management outsourcing solutions to clients in various industries, including healthcare, financial services, retail, and technology. Alorica offers a range of services, including customer service, technical support, sales, and back-office support. The company has over 100,000 employees and operates in 14 countries. Alorica is committed to providing exceptional customer experiences and has won numerous awards for its services.
Learn more about Alorica
Size
100,000 employees
Industry
Technical Services
Founded
1999
* Ladders Estimates

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