HTC Global Services

Network Engineer

HTC Global Services • $80K — $95K *
Columbia, MO 65203In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience
  • 2+ years with Avaya on-premise PBX systems
  • 2+ years administering VoIP and unified communications platforms
  • 2+ years with SIP, RTP, and call routing technologies
  • 2+ years troubleshooting voice quality and call routing
  • Strong knowledge of telephone network design and services
  • Advanced systems administration and communication skills

Responsibilities

  • Administer telephony, voicemail, IVR, and unified communications services
  • Respond to and manage requests for telephony changes
  • Create technical documentation and knowledge base articles
  • Lead tasks for telephony network maintenance and improvements
  • Research, configure, and maintain telephony hardware and equipment
  • Analyze and troubleshoot voice quality and routing issues
  • Monitor systems to maximize uptime and accuracy of documentation

Benefits

  • Opportunity to lead technical telephony projects
  • Primary escalation point for complex telephony issues
  • Engagement in telephony system design and improvements
  • Collaboration with vendors for circuit provisioning
  • Focus on automation for operational efficiency
  • Onsite work environment promoting team collaboration
Full Job Description
Job Title : Lead Telephony Network Engineer (Avaya VoIP) onsite

Overview / Summary

We are seeking an experienced Telephony Network Engineer to provide operational and advanced administration of enterprise telephony and unified communications systems. This role supports day-to-day operations, leads technical telephony projects, maintains voice infrastructure, and serves as the primary escalation point for complex telephony issues.

Key Responsibilities
  • Administer enterprise telephony, voicemail, IVR, conference, safety device, and unified communications services.
  • Respond to move, add, change, and disconnect requests while maintaining accurate E911 location information.
  • Create technical documentation, knowledge base articles, and detailed work records.
  • Lead technical tasks for telephony network maintenance and infrastructure improvements.
  • Research, design, configure, install, and maintain telephony hardware, media gateways, telephones, and related equipment.
  • Perform quality assurance testing and develop technical standards, processes, and configuration documentation.
  • Coordinate with vendors for circuit provisioning and outage resolution.
  • Analyze and troubleshoot vector routing, ARS routing tables, route patterns, voice quality, and call routing issues.
  • Provide engineer-level support for enterprise telephony and unified communications systems.
  • Resolve incident tickets and coordinate cross-functional teams during service outages.
  • Identify automation opportunities to improve operational efficiency and service resiliency.
  • Monitor telephony and network systems to maximize uptime and maintain accurate system diagrams and documentation.
  • Follow incident management and change management processes.

Required Qualifications
  • Bachelor's degree or equivalent work experience.
  • 2+ years of experience with Avaya on-premise PBX systems.
  • 2+ years of experience administering VoIP and unified communications platforms.
  • 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
  • 2+ years of experience troubleshooting voice quality, carrier connectivity, call routing, and E911 services.
  • 2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration.
  • Strong knowledge of telephone network services and telephone network design.
  • Advanced systems administration knowledge and strong communication skills with the ability to manage multiple priorities.

Preferred Qualifications
  • Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migrations from on-premises telephony platforms to cloud-based services.

#LI-NC1 #LI- Onsite #TelephonyEngineer #NetworkEngineer #VoIP #Avaya #UnifiedCommunications #PBX #SIP #Telecommunications #

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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