Supports the daily operations of the agency's network infrastructure. This role focuses on monitoring, maintenance, and Tier 1-2 network troubleshooting. The candidate will work under the guidance of the Senior Network Engineer to ensure network availability and performance. Position requires on-site support 5 days per week, Monday through Friday. Salary Range: 90-100k Pal Alto Experience required for eligibility for this position*** Salary: 95k Responsibilities may include, but are not limited to: • Support and maintain LAN/WAN, network devices, UPS, and environment monitoring system for DC headquarters facility and 52 field offices. • Install, Configure, and troubleshoot network equipment including Cisco routers, switches, Meraki wireless, and Palo Alto firewall appliances. • Support Internet connection and Zscaler remote access service for users and LAN-to-LAN IPSec connections to partner networks and dedicated WAN connection, e.g. vendor hosted site and Microsoft ExpressRoute connection. • Perform daily monitoring of network health using ManageEngine/OpManager/Netflow and Configuration Manager. • Create and update SOPs and various configuration tracking documents on a regular basis. • Handle routine network troubleshooting (physical and logical connectivity issues, port configurations, VLAN assignments). Coordinate with local teams and vendors, problem-solve and restore service as needed. • Monitor Palo Alto firewall logs to identify and report traffic anomalies. • Troubleshoot WAN/MPLS circuit issues and open tickets with ISPs. Required Skills Qualifications: • Requires a bachelor's degree in computer science, information technology, engineering, or a related field plus 3+ years of relevant work experience in network support. Additional experience can be substituted for a degree. • Requires the following experience: • Cisco Routing/Switching: Strong working knowledge of Cisco IOS, StackWise cabling/logic, and EtherChannel troubleshooting. • Firewalls: Basic understanding of Palo Alto firewalls and the ability to navigate and operate Panorama for monitoring purposes. • Cloud & VPN: Familiarity with IPSec VPN concepts and connectivity to Microsoft Azure. • Wireless: Experience operating and troubleshooting Cisco Meraki wireless solutions. • Troubleshooting: Demonstrated ability to diagnose Layer 1-7 issues (cabling, IP conflicts, network loop, routing, etc.). • Must be available for weekend maintenance events and emergency outages. • Must be engaging and proactive with critical thinking, strong desire to learn, and problem-solving ability, both independently and as part of a team. • Candidates must demonstrate the ability to present ideas and reports clearly in English, both orally and in writing • Experience supporting a nationwide mid-sized Federal agency enterprise is a plus. • CCNA certification is highly desired. • Must obtain agency suitability clearance prior to start date. Salary: 90-100k