SummaryWe are seeking an experienced and technically advanced
Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ideal candidate brings a strong background in electrical systems, diagnostics, and hands-on experience working with trucks. This individual is a problem-solver who thrives in high-impact situations, can analyze data to identify root causes, and is comfortable working directly with dealers, customers, and internal teams. Leadership capability, the ability to manage complex technical issues, and a willingness to travel are essential for success in this role.
Responsibilities- Provide advanced technical support and problem resolution for complex issues reported from the field
- Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools
- Conduct root cause analysis for product quality concerns and implement containment actions
- Monitor and validate the effectiveness of corrective solutions
- Support dealers and customers through direct engagement, including onsite visits as needed
- Deliver technical guidance and training to customer support personnel and stakeholders
- Manage large-scale technical cases or end-to-end processes with minimal supervision
- Utilize ticketing systems to track, prioritize, and resolve technical issues
- Collaborate with engineering, quality, and service teams to drive issue resolution
- Coach, mentor, and delegate work to less experienced team members
Qualifications- Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
- 8+ years of relevant experience in technical support, engineering, or a related field
- Hands-on experience working with trucks strongly preferred
- Strong expertise in electrical systems, including wiring and harness troubleshooting
- Experience with diagnostic tools, data acquisition, and technical data analysis
- In-depth knowledge of powertrain, chassis, and electrical/electronic systems
- Experience in a test engineering or product support environment
- Familiarity with workshop service practices and repair procedures
- Ability to manage complex technical issues independently
- Strong communication, problem-solving, and leadership skills
- Willingness to travel as required
