Job TitleNetwork Compliance Specialist
What does a successful Contract Administration Analyst do at Fiserv?The Network Compliance team is responsible for delivering critical operational support associated with three leading debit network brands in the U.S. Payments industry:
- Accel and STAR networks which support all debit/prepaid, ATM, and person to person real-time transactions.
- MoneyPass network and the CardFree Cash product which provide surcharge-free cash access at over 70,000 ATMs nationwide.
In this role, you will work on the team that focuses on delivering operational excellence associated with the administration of operating rules and client contracts for the networks owned and operated by Fiserv. You will collaborate across many groups to ensure clients and partners receive the best experience. This is an opportunity to learn a complex part of the business and implement process improvements and automation.
What you will do:- Participate in the life cycle of contract administration for the network client base (new and existing clients) including reviewing requests to participate in the special pricing programs for the networks owned and operated by Fiserv and coordination of client updates with internal partners
- Perform validation processes to ensure clients are appropriately meeting requirements for participation in special pricing programs as outlined in the network operating rules
- Establish and execute processes to resolve internal audit findings
- Support exception processing entry and analysis. Perform routine monitoring of exception processing trends, assist with internal inquiries and training and support product development efforts as a subject matter expert.
- Manage and track all requests from network clients for waivers to the operating rules and/or their contracts with the network, review requests with Network leadership and ultimately communicate decisions as needed including producing formal waiver documentation
- Assist in manual billing tasks not supported by our network billing systems to ensure client billing is complete
- Perform research in response to questions and issues that arise related to contract administration processes and provide data and analysis that can be used to guide the team to a resolution
- Work with the team to maintain the Client Master Contract Table including all special pricing, terms and variance/waivers tracking
- Document business processes and procedures
What you will need to have:- 7+ years of operational support and compliance experience
- Bachelor's Degree in business, finance, communications, or a related field, or equivalent combination of education, related experience and/or military experience
- Proven experience writing, editing and ensuring accurate distribution of information
- Strong attention to detail, quality and accuracy
- Proven problem solver with excellent analytical skills and the ability to interpret data
- Process oriented with the aptitude to define process/procedures and establish metrics to track operational activities
- Proficient with Microsoft Suite
What would be great to have: - Payments, Banking, Compliance, Legal or Financial Services industry experience
- Specific knowledge of Fiserv networks
- Thorough and deadline-driven project management and organizational skills with the ability to manage multiple initiatives simultaneously
- Ability to look for the next question that needs to be answered
What does a successful Contract Administration Analyst do at Fiserv?
The Network Administration team is responsible for delivering critical operational support associated with three leading debit network brands in the U.S. Payments industry: - Accel and STAR networks which support all debit/prepaid, ATM, and person to person real-time transactions.
- MoneyPass network and the CardFree Cash product which provide surcharge-free cash access at over 70,000 ATMs nationwide.
- In this role, you will work on the team that focuses on delivering operational excellence associated with the administration of operating rules and client contracts for the networks owned and operated by Fiserv. You will collaborate across many groups to ensure clients and partners receive the best experience. This is an opportunity to learn a complex part of the business and implement process improvements and automation
How you'll work:- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
Travel: This role requires regular travel (10 - 15%).
Sponsorship:You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
Salary Range$100,000.00 - $165,600.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
