Position descriptionThe Business Technology team is composed of passionate engineers who are fully engaged in delivering the best products that help teams deliver their best work. We are focused on reducing friction and getting the most value from solutions to enhance outcomes. We want to expand our Business Technology landscape to manage more systems in a predictable way that accounts for scalability, resilience, and performance. This includes maintaining our internal applications and developing new applications that will help us support the growth of the business.
You are confident in owning and evolving our NetSuite instance to support a fast-growing, multi-site, and multi-national organization. With several years of hands-on NetSuite experience, you understand how to scale and adapt the platform to meet complex business needs. You thrive in dynamic environments and are motivated by the challenges that come with rapid growth.
What you will do- Own the day-to-day administration, configuration, and maintenance of our NetSuite instance and related systems, ensuring stability, security, and scalability.
- Manage user roles, permissions, profiles, and access, aligning with ITIL-based processes and compliance standards.
- Lead and document change management processes, including communication, implementation, and impact assessments.
- Collaborate with Finance, Accounting, and cross-functional stakeholders to translate evolving business needs into scalable system configurations and solutions.
- Support and maintain internal tools, and implement enhancements to NetSuite modules in alignment with business process requirements.
- Design, build, and maintain custom NetSuite solutions using SuiteScript, SuiteFlow, and SuiteTalk.
- Develop, implement, and troubleshoot API integrations between NetSuite and third-party systems.
- Create and optimize workflows, automation scripts, and process efficiencies across departments.
- Lead and execute data migrations, transformations, and data quality assurance tasks.
- Build customized dashboards and reports for stakeholders at all organizational levels.
- Conduct testing and QA of system enhancements, ensuring alignment with business and technical expectations.
- Stay current with ERP and NetSuite best practices, identifying opportunities for system enhancements and upgrades.
- Provide training, guidance, and documentation for end users to ensure effective adoption and support.
- Partner with IT Operations to ensure prompt resolution of incidents and system issues.
- Evaluate and communicate ITGC (IT General Controls) gaps in coordination with internal controls and third-party assessments.
Experience and qualifications- Proven experience (5+ years) administrating NetSuite and Operational & Functional support for Finance & Accounting related applications, with a focus on Oracle Netsuite
- Strong understanding of Netsuite modules and their integration with business processes
- A plus: Experience with third-party integrations such as Salesforce CPQ, Pigment, Aptitude, Stripe, and procurement tools
- Experience with SuiteScript (1.0 & 2.0), JavaScript and familiarity with RESTlet/SOAP APIs for custom development and integrations
- Must have a NetSuite Administrator Certificate
- Experience designing, implementing, and executing IT general computer controls to comply with Sarbanes-Oxley requirements
- Bachelor's degree in Information Technology, Business Administration, or a related field
- Exceptional analytical, strategic thinking, and problem-solving abilities.
- Effective communication and interpersonal skills
- Highly autonomous and pragmatic
- Open-minded and very positive can-do attitude
- Prefer to work in a team, share information, and ideas and understand the power of collective thinking to get the best solutions
- Comfortable in dealing with change and complexity
- Self-confident enough to challenge the status quo as well as to receive and give feedback to improve the team and yourself
- Leadership: Taking the initiative and demonstrating your ability to lead a subject from beginning to end
- Valuing "done" over "perfect"
In-office cultureWe're intentional about this. We believe the best teams are built in the room together. Three anchor days - Mondays, Tuesdays, and Thursdays - create the collaboration rhythm that makes a hub office worth having.
Candidates need to be genuinely based in the location the role is posted - if that's not where you are today, we're happy to support relocation for the right person.
