As a Member Communications Consultant (MCC), you will partner with large national clients to enhance the member experience and drive engagement in group retirement plans. Your focus will be on delivering impactful education strategies and communications that improve plan participation and support client objectives.
Position Responsibilities: Relationship Management
- Serve as the primary point of contact for the member experience, ensuring smooth onboarding, enrollment, and ongoing engagement.
- Build strong sponsor relationships by understanding client objectives and aligning education strategies to meet those goals.
- Participate in regular client meetings to review member behavior, share insights, and recommend actionable improvements.
- Support client projects, including plan changes and transitions, ensuring clear communication and minimal disruption.
- Participate in large-case RFPs and shortlist presentations to help retain and grow business.
Education Strategy & Communications
- Design comprehensive education strategies and annual calendars tailored to member demographics and behavior.
- Analyze member engagement data against benchmarks to identify gaps and opportunities for improvement.
- Develop custom communication materials that simplify complex retirement concepts and drive participation.
- Leverage multichannel tools (email, digital platforms, webinars) to maximize reach and engagement.
- Ensure all communications include clear calls-to-action and measurable outcomes.
Project Management & Reporting
- Create detailed action plans and work-back schedules for all communication initiatives.
- Coordinate with internal teams to ensure resources are available and timelines are met.
- Provide regular progress updates to clients and internal stakeholders, highlighting critical tasks and risks.
- Track success metrics for education and communication programs, report results, and adjust strategies to optimize impact.
Required Qualifications:- Strong relationship management and communication skills, including active listening and the ability to build trust.
- Confidence in presenting in formal settings (shortlists, pension committees).
- Proven project management experience with the ability to meet tight deadlines and pivot quickly.
- Knowledge of group retirement products; RPA designation or willingness to obtain.
- A resourceful, solution-oriented mindset with strong analytical skills.
- Tech-savvy approach and familiarity with multichannel communication tools and digital platforms.
- Bilingualism: English-French is required.
When you join our team:- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Referenced Salary LocationMontreal, Quebec
Working ArrangementHybrid
Salary range is expected to be between$71,475.00 CAD - $119,125.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [redacted] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [redacted] for more information about U.S.-specific paid time off provisions.
