Remote Work from Home!Purpose:The National Bankruptcy Manager is responsible for managing certain national programs under the firm's Bankruptcy Department.
Specific Duties and Responsibilities:• Prepare/manage weekly production reports to provide to Senior Director of Bankruptcy Operations and Director of National Bankruptcy Operations and provide analysis on staffing needs and employee production.
• Work with Senior Director of Bankruptcy Operations and Director of National Bankruptcy Operations on capacity planning.
• Oversee national bankruptcy operations, including managing client pipelines, employee production and driving operational efficiencies
• Assisting with onboarding new clients/processes, establishing training tools and implementing training procedures for new employees
• Serve as a single point of contact for escalated issues with national bankruptcy clients
• Participate regularly with clients on regularly set calls regarding pipeline management and escalated issues
Basic Requirements:• High School Diploma required, Bachelor Degree preferred
• Minimum of 8 years of Bankruptcy experience with a Law Firm and/or Loan Servicer
• Must have ability to interpret client systems including LPS/Black Knight
• Must have extensive Bankruptcy experience
• Must be proficient in software tools including but not limited to Word, Excel, Outlook and the Internet
General Competency Factors:• Must possess strong written and verbal communications skills.
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner.
• Must be a team player and willing to help others in their department whenever necessary.
• Must be extremely organized and be able to multi-task.
• Conscientious with respect to work completion, deadlines, time management and attendance.
• Takes initiative in face of obstacles and identifies what needs to be done and takes action.
• Demonstrates commitment to Firm's vision, mission, and core values.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Develops professional relationships and builds rapport with others.
• Overall good work ethic and willingness to adapt to change.
In addition to remote work for most positions, we offer a comprehensive benefit program including:
- Company Paid Life and Disability Insurance plans
- Medical, Dental and Vision Plans with Prescription coverage
- 401K Retirement Savings Plan
- Flexible scheduling (within reason, depending on position)
- Generous PTO plan for all full-time employees
- Full equipment station at no cost for remote employees, including dual monitors
- Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
- Wellness programs and employee discounts
- Learning and development training opportunities for both personal and professional growth
- And so much more!
