SummaryThe National Accounts Manager is a relationship-focused account owner supporting the growth, performance, and long-term success of NCD's National Accounts and external channel partners. Reporting to the Director of National Accounts, this individual contributor role manages assigned partner relationships, supports training and adoption, monitors account health, and helps partners improve performance over time.
This role works directly with partner sales leaders, front-line managers, and operational contacts to strengthen relationships, increase engagement, and drive execution from the ground up. The ideal candidate is proactive, flexible, and comfortable balancing partner communication, training, performance conversations, follow-through, and growth opportunities in a fast-moving environment.
Key ResponsibilitiesPartner Relationship Management- Serve as the primary day-to-day contact for assigned National Account partners.
- Build trusted relationships with partner sales leaders, front-line managers, and key operational contacts.
- Maintain a consistent partner communication cadence and drive follow-through on shared priorities.
Training, Enablement & Adoption- Conduct initial and ongoing partner training sessions to support partner performance and adoption.
- Coordinate partner enablement needs, including training updates, process education, and product guidance.
- Tailor talking points and partner-specific recommendations based on account needs, trends, and feedback.
Account Performance & Growth- Monitor account health, written business, enrollment activity, persistency, no-take trends, and partner engagement.
- Review existing reporting and translate performance data into clear, partner-facing recommendations.
- Lead recurring partner performance discussions, business reviews, and account planning conversations.
- Support call quality review and coaching opportunities when needed to reinforce best practices and improve partner execution.
- Identify opportunities to increase production, adoption, retention, and long-term account growth.
Cross-Functional Coordination - Partner with Channel Operations, Sales, Marketing, and internal support teams to move partner priorities forward.
- Coordinate partner requests, follow-up items, and internal dependencies across the appropriate teams.
- Help remove barriers that impact partner performance, training, adoption, or execution.
- Stay flexible as partner needs evolve, proactively identifying gaps, suggesting improvements, and supporting priorities that improve partner success.
What You Bring- A relationship-first account management mindset with the ability to build trust quickly.
- Strong communication skills with the ability to lead partner conversations, trainings, and performance discussions.
- Comfort working with sales leaders, front-line managers, and partner operators to drive adoption and accountability.
- The ability to understand performance data and translate it into practical recommendations and next steps.
- Strong organization, follow-through, sound judgment, independent thinking, and flexibility as priorities evolve.
Qualifications- 3+ years of experience in account management, customer success, partner management, key account management, client relationship management, or a similar partner-facing role.
- Demonstrated experience managing external client, partner, or channel relationships.
- Experience conducting trainings, facilitating meetings, and presenting updates or recommendations to external stakeholders.
- Experience supporting partner enablement, onboarding, adoption, retention, or account growth preferred.
- Experience in partner management, call center environments, insurance, benefits, lead generation, affinity partnerships, or external distribution channels preferred.
- Familiarity with CRM systems, Microsoft Office, spreadsheets, dashboards, and reporting tools preferred.
- Light to moderate travel may be required for partner meetings, trainings, business reviews, conferences, or internal meetings.
