Job DetailsJob OverviewProsegur is seeking a dynamic National Account Manager to oversee operations across multiple sites for key national and global clients. This role requires a strategic, self-motivated professional with strong client-facing and internal leadership skills. The National Account Manager reports directly to the Senior Vice President of National Accounts.
Responsibilities and Duties - Act as the primary liaison between the client's executives, Prosegur leadership, and field operations, ensuring full compliance with contractual, reporting, and operational requirements.
- Develop and implement client-specific strategies leveraging hybrid security solutions and technology to enhance service delivery.
- Partner with Prosegur field managers to understand operational needs and align them with client expectations.
- Establish and drive performance standards, ensuring consistent delivery of agreed-upon service levels across all locations.
- Monitor, analyze, and report key performance indicators (KPIs) to identify opportunities for improvement.
- Maintain proactive client engagement through regular communication and consultation on evolving security needs.
- Utilize WinTeam and Power BI to generate actionable business intelligence and operational reports.
- Ensure timely collection of receivables in accordance with client contract terms.
- Uphold Prosegur policies, procedures, and corporate standards at all times.
- Promote a culture of continuous improvement, collaboration, and problem-solving across teams.
- Maintain confidentiality, prepare timely reports, and perform additional duties as assigned.
Qualifications- 10+ years of security industry experience strongly preferred.
- Demonstrated ability to build and sustain strong client relationships.
- Proven leadership and interpersonal skills with a strong service orientation.
- Effective P&L management experience with a track record of increasing profitability.
- Strong organizational skills with the ability to manage multiple priorities and complex client requirements.
- Proficiency in Microsoft Office and business intelligence tools (e.g., Power BI).
- Strong decision-making skills, including the ability to lead through crises and conduct courageous conversations.
- Excellent written and verbal communication skills, with a focus on professionalism and brand representation.
- Entrepreneurial mindset with the ability to thrive in a fast-paced, team-oriented environment.
Key Competencies- Client Focus & Relationship Management
- Results Orientation & Accountability
- Financial Acumen & Business Management
- Time Management & Organizational Skills
- Problem-Solving & Conflict Resolution
- Clear and Decisive Communication
- Leadership & Collaboration
Certification RequirementsEducation Requirements- High School Diploma
- Bachelors Degree
Additional Information / Benefits- Paid Holidays
- 401K/403b Plan
- Short Term Disability
- Dental Insurance
- Paid Vacation
- Long Term Disability
- Weekly Pay
- Paid Sick Days
- Vision Insurance
- Medical Insurance
- Life Insurance
