DescriptionJoin Team CARFAX as a National Account ManagerThe National Account Manager is part of a winning team that represents the CARFAX brand and products to top key accounts in the automotive industry and serves as the primary executive level point of contact for large or multi-store car dealer groups. The goal of this position is to build strong mutually beneficial business relationships with CARFAX's corporate dealership customers.
What you'll be doing:- Build relationships at all corporate levels of influence within the assigned customer base. (President, CFO, COO, VP Marketing, CTO, E-commerce)
- Cultivate new business development opportunities
- Function as the organizational leader by coordinating all aspects of client interaction across all internal, and customer-facing teams
- Review and analyze customer performance data and metrics
- Manage all phases of new onboarding: implementation, deliverables, training
- Respond rapidly to customer needs and provide exceptional levels of customer service
What we're looking for:- 10 + years of automotive account management experience.
- Demonstrated ability in developing relationships at the corporate level within top dealer groups
- Must be a strong collaborator, and have demonstrated ability in developing relationships internally
- Road Warrior Mentality- this role requires frequent travel within your immediate region, and some overnights to more extended parts of the territory
- Proven ability in value creation and account planning
- Ability to run an agenda driven meeting either virtually or in person
- A focus on a great customer experience and attention to detail in ongoing account management efforts
- Knowledge of dealer management software systems (plus)
- Must be a strategic thinker and problem solver
What's in it for you: - Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
Don't just take our word for it: - 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 10X Washington Post Top Workplace
- 3X St. Louis Post-Dispatch Best Places to Work
