Blank Street

Multi-Unit Operations Manager | Boston

Blank Street • $85K — $130K *
Boston, MA 02115In-Person
Food & Beverages
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in retail or hospitality managing multiple locations.
  • Strong leadership skills with proven ability to develop high-performance teams.
  • Experience in overseeing new store openings and operational logistics.
  • Excellent problem-solving and decision-making skills for operational challenges.
  • Exceptional communication and organizational skills for managing multiple stakeholders.

Responsibilities

  • Create and nurture a positive work culture among the team.
  • Train, mentor, and celebrate team achievements regularly.
  • Fill in leadership gaps and manage attendance practices.
  • Collaborate with managers on hiring and training support.
  • Ensure product quality and maintain brand standards for service.
  • Oversee store cleanliness, safety, and presentation consistently.
  • Identify performance gaps and execute strategies for financial success.

Benefits

  • 15 days of paid annual leave in addition to holidays and sick time.
  • Three health plan options with full coverage available for select tiers.
  • Commuter benefits to ease travel costs.
  • Generous parental and bereavement leave policies.
  • Exclusive access to the Regulars program for free beverages.
  • Participate in regular team outings for enhanced camaraderie.
  • Receive free Blank Street merchandise.
Full Job Description
Operations Manager
Qualifications:
  • 5+ years experience in retail or hospitality multi-unit operations, with a track record of successfully managing multiple locations.
  • Strong leadership skills, including the ability to lead and develop salaried managers and create a positive, high-performance culture.
  • Experience with new store openings, including managing operational logistics, staffing, and ensuring successful ramp-up and execution.
  • Excellent problem-solving and decision-making abilities, with a hands-on approach to tackling operational challenges and delivering results.
  • Exceptional communication and organizational skills, with the ability to manage multiple locations and stakeholders while maintaining operational efficiency.
Skills
  • Passion for delivering exceptional customer service and hospitality.
  • Strong autonomy, sound judgment, and the ability to manage operations independently.
  • Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments.
  • Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace.
  • Well-versed in change management, adapting to business needs and driving continuous improvement.
  • Proven training and development capabilities to nurture team growth and leadership.
  • Ability to troubleshoot and solve problems, prioritizing issues based on urgency.
Attributes
  • Hands on and highly action-oriented
  • Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail
  • Positive, enthusiastic and results driven
  • Passionate people leader and developer
  • Interested in continuous personal growth
Key Responsibilities

People - Coach and Support Your Team
  • Create and manage a positive, engaging work culture
  • Train, mentor, and celebrate your team
  • Fill leadership gaps when needed
  • Manage scheduling, time and attendance practices for the market
  • Oversee labor strategy and budget
  • Collaborate with your managers to hire and support hourly hiring
  • Ensure training quality and team development
  • Address performance issues promptly and fairly
  • Partner with People Team on employee relations
  • Help manage change to keep Blank Street evolving smoothly
  • Maintain top engagement scores and host market events

Product - Deliver Quality Products
  • Represent the Blank Street brand and values to customers and teammates
  • Hold your team accountable for food and beverage quality
  • Oversee ordering, vendor relations, waste, and inventory when needed
  • Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality

Physical Space - Maintain Operational Excellence
  • Ensure safety, cleanliness, and presentation of locations
  • Prepare stores for weather, new launches, or LTOs
  • Solve facility issues quickly
  • Work with HQ to improve store design, maintenance, and customer experience

Performance - Drive Financial and Customer Success
  • Take ownership of store performance and find growth opportunities
  • Maintain NPS and Google review scores
  • Build relationships with local businesses to grow brand loyalty
  • Stay updated on company tools, processes, and communication
  • Identify and address performance gaps
  • Share best practices and collaborate with other leaders

Project - Support Business Evolution
  • Help with New Store Openings in your region
  • Pilot new initiatives and act as a trusted partner for new ideas
  • Support marketing and brand collaborations
  • Attend training and department meetings
Benefits & Perks
  • $85,000 - $130,000 annual salary
    • Blank Street, in good faith, believes that the posted salary range is accurate for this role in Boston at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
  • 15 days of paid annual leave (on top of company-observed holidays and sick time)
  • Three health plan options, with full coverage available for two employee-only tiers.
  • Commuter benefits
  • Parental leave
  • Bereavement leave
  • Exclusive access to our coveted Regulars program - yes, that means free coffee, matcha and more!
  • Regular social outings with the team
  • Free Blank Street swag

About Blank Street

Blank Street is a financial services company that provides a range of investment banking, securities, and investment management services to a diversified client base that includes corporations, financial institutions, governments, and individuals. The company was founded in 1869 and is headquartered in New York City. Blank Street is one of the largest investment banks in the world and is known for its role in the development of the modern financial system. The company has a strong reputation for innovation and has been involved in many of the most significant financial transactions of the past century.
Learn more about Blank Street
Size
100 employees
Industry
Finance & Insurance
Net Income
$10 billion
5 Year Trend
+5%
Revenue
$35.9 billion
NASDAQ
GS
* Ladders Estimates

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