MSP Technical Lead
We are currently hiring an MSP Technical Lead to oversee and support multiple client environments, develop a deep understanding of their infrastructure, and proactively recommend improvements to performance, reliability, and security. This is a client-facing role that requires strong technical expertise, leadership, communication, and problem-solving skills.
Responsibilities
• Serve as the primary technical lead for assigned client accounts.
• Learn, manage, and document client networks, servers, systems, and infrastructure.
• Provide proactive recommendations to improve IT performance, security, and operational efficiency.
• Manage and support LAN, WAN, VPN, server, and network environments.
• Oversee system monitoring, backups, patching, and routine health checks.
• Lead networking and infrastructure projects from implementation through completion.
• Provide onsite support and advanced technical escalation assistance as needed.
• Collaborate with senior engineers, account managers, and leadership teams.
• Assist with client account management and long-term technology planning.
Requirements
• 4-5 years of IT administration, network administration, or MSP experience.
• Strong experience with Windows Server, Microsoft 365, networking, and cybersecurity best practices.
• Experience configuring and troubleshooting switches, routing, firewalls, and network infrastructure.
• Certifications such as CompTIA Network+, Security+, Cisco CCNA, or Microsoft certifications preferred.
• Strong communication, organizational, and client relationship skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
Benefits
• Competitive Salary
• Medical, dental, vision insurance benefits
• Retirement and Savings Benefits
• Life Insurance
• Certification Assistance
• 2 weeks paid vacation for your first one year of continuous full-time employment, increasing 1 week per year up to 5 weeks.)
• Parenting Benefits
• Long-term Disability
• Cell Phone Stipend
• Gym Membership
