Scotiabank

Mortgage Solutions Manager - Tangerine

Scotiabank • $90K — $120K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Minimum 3 years of proven success in the mortgage industry or a related field.
  • Sales experience is required, with a strong commitment to client experience.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Administrative knowledge in lending documentation and guidelines.
  • Fluency in English and French is an asset.

Responsibilities

  • Manage the full journey of new mortgage acquisition from lead to funding.
  • Provide tailored mortgage advice aligned with clients' financial goals.
  • Build and maintain strong client relationships for optimal advisory experiences.
  • Source and acquire new mortgage clients through various strategies.
  • Guide clients through the mortgage application process, ensuring clarity and support.
  • Achieve monthly mortgage origination targets and explore cross-sell opportunities.
  • Collaborate with internal teams to ensure timely mortgage approvals and compliance.

Benefits

  • Be part of a diverse, inclusive team focused on client success and professional development.
  • Access to extensive online and in-person courses for career growth support.
  • Savings and investment assistance for future wellbeing.
  • Workspace flexibility with an emphasis on authenticity and individuality.
  • Work in a dynamic environment as part of the official Bank of the Toronto Raptors.
Full Job Description
Requisition ID: 257972

What you will be doing:

The Mortgage Solutions Manager is responsible providing peace of mind to clients and building loyalty by providing customized mortgage solutions and advice. You will use your expertise to manage the full journey of new mortgage acquisition, from lead to funding. This role focuses exclusively on new to bank mortgages, including purchase transactions, switches from other financial institutions, and new Home Equity Lines of Credit (HELOCs). You will deliver a seamless, consultative experience that helps clients make informed decisions while driving business growth. You will act as the primary point of contact of clients that are selecting Tangerine to support them on their home-buying needs, responsible for guiding clients through the end-to-end mortgage journey.

You are responsible for making the process seamless and easy for clients to understand. Key responsibilities will include building and maintaining strong relationships by following disciplined sales-development activities to deliver an exemplary mortgage advisory experience.

You are expected to initiate every client conversation with open-ended questions to uncover and validate the client's goals and objectives. This allows you to apply your deep subject matter expertise to present tailored mortgage options and, where appropriate, provide a clear recommendation.

Is this role right for you? In this role, you will:

  • Utilize your banking and secured lending expertise to provide tailored mortgage advice that aligns with clients' financial goals and objectives.
  • Be a Secured Lending subject matter expert acting as the face of Tangerine Secured Lending with our clients.
  • Prioritize client experience and take initiative to provide tailored advice and solutions to clients by developing & maintaining mortgage expertise, focused on client needs, market conditions and the Canadian residential mortgage market to equip yourself and your colleagues to win the confidence & loyalty of our clients.
  • Actively manage an assigned portfolio of both potential and existing mortgage clients that have submitted mortgage applications or been identified via bank-sourced leads.
  • Sourcing & acquiring new mortgage clients through referrals, outbound effort, and referral partners.
  • Managing the full sales cycle from prospecting to funding.
  • Qualifying and converting leads, proactively sourcing new mortgage opportunities through outbound calling campaigns, and guiding clients through pre-approval, application, and funding.
  • Accountable for achieving monthly mortgage origination targets and identifying opportunities for cross-sell and referrals to other Tangerine products and services.
  • Managing a pipeline of all applications and related tasks & activities to ensure applications are progressing towards funding in a timely manner.
  • Collaborate with internal teams, including underwriters, to facilitate timely mortgage approvals and closing while adhering to regulatory requirements.
  • Partnering effectively with colleague in other business lines to identify referral opportunities to aid the delivery of a fulsome financial product offering with the goal of deepening client relationships
  • Guiding clients along the fulfillment process by promptly communicating required documents and updates, setting expectations on next steps and being open and initiative-taking to seeking alternative solutions.
  • Accountable for achieving monthly mortgage sales targets and effectively cross-selling other Tangerine products and services.
  • Function as a resource for questions or issues concerning mortgage policies and procedures to manage the bank's risk.
  • Assessment of any additional information sought/received within the agreed upon service levels.
  • Consult with the Underwriting department to ensure all documents are received, validated and complete.
  • Responsible for meeting Customer Service levels in relation to emails and phone messages.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Education/Experience
  • University or College Degree in a business discipline is an asset.
  • Sales experience is required.
  • Underwriting and fulfillment experience is preferred.


Specialized Knowledge
  • Administrative knowledge and skills in documentation required to meet lending guidelines.
  • Be fully knowledgeable and staying current with respect to Tangerine Bank products, services, policies, and procedures.
  • Exceptional knowledge and understanding of the mortgage product, both Tangerine specific as well as from the market in general
  • Outbound calling capabilities; establishing credibility with clients and earning their trust and business.


Qualifications
  • Minimum 3 years of proven success in the mortgage industry, or a related field.
  • Strong commitment to trust development, client experience, and delivering exceptional service.
  • Excellent communication, negotiation, and interpersonal skills with the ability to influence and build rapport with clients and stakeholders.
  • Entrepreneurial mindset with a drive to succeed in a variable compensation, sales environment.
  • High proficiency with all MS Office products.
  • Fluency in both English and French is an asset.


Abilities
  • Ability to build relationships at all levels.
  • Ability to discuss product options and features within company guidelines.
  • Ability to adapt to changing needs and priorities.


What's in it for you?
  • You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
  • You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
  • You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
  • You belong here; we are equal and un-complicated. Bring your true self to work, you will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.


*Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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