Reports To: Head of Mortgage OperationsLocation:This role is based in our Birmingham, MI office Monday-Wednesday, with remote flexibility on Thursdays and Fridays. About the role:Tomo is expanding our mortgage operations team, and we're looking for a standout leader to drive our success as a Processing Manager. In this role, you will oversee a dynamic team of Mortgage Loan Processors, ensuring accuracy and compliance in loan applications while fostering a customer-centric culture. This will be a hands-on manager role, both leading and performing tasks alongside the team. Your leadership will be pivotal in achieving on-time closings and delivering an exceptional experience to our clients. We are seeking a powerful "driver " with a strong voice who loves driving action and outcomes.
What You'll Do:- Leadership & Team Management: Lead and mentor a team of ~10+ Mortgage Loan Processors, serving as a point of escalation for complex issues and ensuring high performance and professional growth within the team.
- Daily Production: Oversee company pipeline such that the team:
- adheres to SLAs
- maintains high standards of accuracy and compliance
- ensures quality submissions to Underwriting
- conducts timely follow-ups to prevent bottlenecks in the process
- coordinates successful closings on time
- Customer Experience: Train team on customer service skills, both in written and verbal communications with agents, customers, and internal teams.
- Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness within the mortgage processing team.
- Shape Our Tech: You will have a powerful voice with our product development team. If you have long dreamed of fixing and modernizing an LOS, then this will be a great fit!
- Grow The Team: You will work cross functionally to grow the team, taking an active role in interviewing and hiring top talent.
What Makes You a Great Fit:- Mortgage Expertise: Deep understanding of the mortgage lending process and experience in managing mortgage loan processing teams.
- Leadership: Proven track record in team management, with the ability to inspire, guide, and support team members to achieve organizational goals.
- Communication: Excellent written and verbal communication skills, with the ability to effectively interact with customers, agents, and internal teams.
- Detail Orientation: Strong attention to detail and commitment to maintaining high quality standards.
- Customer-Centric: Demonstrated commitment to delivering an exceptional customer experience.
- Technology Savvy & Future State Thinking: Proficiency in leveraging technology to improve processes and drive innovation, with a forward-thinking approach to envisioning and implementing future enhancements in the mortgage industry.
Preferred Qualifications:- Bachelor's Degree
- 3-5 years of experience in mortgage loan processing, specifically with purchase transactions
- 1-2 years of experience of managing a mortgage loan processing team
- Experience with Byte Pro or Encompass software preferred, not required
What's in it for you:- Innovation: Opportunity to shape our tech in partnership with our Product and Engineering organization.
- Measurable results: Ability to drive change and improve processes for our Operations team to improve our customer experience in a measurable way.
Employee BenefitsWe strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member. We provide a variety of competitive benefits including (but not limited to):
- Equity Ownership: All teammates receive stock options-we win together
- Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
- Work-life balance and a generous paid time off policy
- In order to support teammates who become parents, Tomo Mortgage provides paid parental leave
- 401(k) retirement plan
