Module Lead

Keylent, Inc.

$100K — $130K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of project management experience
  • Strong analytical skills in monitoring and tracking metrics
  • Excellent communication skills for customer interface
  • Ability to create technical and functional specification documents
  • Experience with ticket management systems and SLAs
  • Demonstrated leadership and mentoring abilities
  • Familiarity with software quality processes

Responsibilities

  • Assist Project Manager in module initiation and planning
  • Monitor and analyze module performance metrics
  • Lead development and maintenance activities for the module
  • Ensure timely completion of timesheets and invoicing
  • Serve as the primary contact for customer interactions
  • Manage ticket allocation and ensure resolution deadlines are met
  • Promote a culture of continuous improvement within the team

Benefits

  • Opportunities for professional development and mentorship
  • Collaborative and team-oriented work environment
  • Flexible work arrangements available
  • Access to modern tools and technologies
  • Chance to work on diverse projects with different stakeholders
Full Job Description
Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes

Description
TO assist the Project Manager IN ensuring successful initiation,
planning,
execution,
control
AND completion OF a module through monitoring,
tracking
AND analyzing module control metrics. Lead module development,
production support
AND maintenance activities. Ensure timesheets
AND invoicing processes are completed ON
OR before the deadline. Lead the customer interface FOR the module ON an everyday basis,
proactively addressing ANY issues before they are escalated. CREATE functional
AND technical specification documents. Track OPEN tickets/ incidents IN queue
AND allocate tickets TO resources
AND ensure that the tickets are closed within the deadlines. Ensure analysts adhere TO SLA's/KPI's/OLA's. Ensure that ALL IN the delivery team,
including self,
are constantly thinking OF ways TO DO things faster,
better
OR IN a more economic manner. Lead
AND ensure project compliance
WITH Software Quality Processes
AND within timelines. Draft INITIAL charter
AND module plan,
CREATE
AND review functional
AND technical specification documents. Monitor,
track
AND analyse module control metrics. Review
AND consolidate module status reports,
lead
AND perform ALL activities related TO maintaining successful knowledge management including re usage,
accuracy
AND efficiency. Serve AS the single point OF contact FOR the team TO the project stakeholders. Promote team WORK,
motivate,
mentor
AND develop subordinates. Provide application production support AS per process /RACI (Responsible, Accountable, Consulted
AND Informed) Matrix.

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