The RoleDo you enjoy leading discovery sessions with Rev Ops leaders in the morning, followed by hands-on product configuration in the afternoon? Do you thrive on working with a rapidly changing, innovative AI product? Does your passion for helping others shine through when you're working with customers?
If so, come help build our growing implementation function for Nooks AI products and help transform how GTM teams work! Our AI Deployment Strategists lead post-sale engagements and may assist with presales trials. This role requires a broad set of skills and a passion for leading implementations, hands-on setup, troubleshooting, enablement, and more! Join our foundational team! Come and make your mark!
Responsibilities- Lead customer deployments, from kickoff to launch:
- Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met
- Develop and manage a project plan that delivers quick time to value and on-time delivery
- Conduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisions
- Guide customers through configuration and testing based on their requirements and Nooks best practices
- Collaborate with Engineering on migration and cutover when launching Nooks
- Coordinate technical integrations with Salesforce and other sales tools
- Set up and configure AI-powered signals, workflows, and email templates
- Proactively identify implementation barriers and collaborate with the internal & external teams to address them
- Guide customers through user adoption activities, including launch communications, and deliver end-user training
- Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings
- Collaborate with the Customer Success Manager in post-implementation services, as required
- Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints
- Help build our pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablement
Requirements- 2+ years of enterprise SaaS implementation and onboarding experience with Fortune 500 customers
- Domain expertise in Revenue or Sales Operations with a deep understanding of sales prospecting tools and workflows.
- Experience with the sales tech stack (workflow and integrations), including Salesforce, HubSpot, Outreach, and Salesloft.
- Outstanding customer management skills (discovery, advisory, project management, and stakeholder management)
- Experience managing multiple customer engagements simultaneously and ensuring a successful and timely completion
- Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for non-technical audiences
- Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment
- Highly collaborative and proactive problem-solver with excellent organizational skills
Nice to have- Experience with AI prompting and building workflows
- 1-2 years of B2B SaaS presales/solutions engineer experience
We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits.
