Serco

Mission Support Professional

Serco$100K — $120K *
Aerospace & Defense
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field
  • 10+ years of experience in operations management
  • Active DoD Top Secret/SCI clearance
  • Experience in managing operational activities
  • Background in DoD, Navy, or Coast Guard operations
  • Strong communication skills, both written and verbal
  • Ability to manage resources and resolve operational issues

Responsibilities

  • Manage daily operations for U.S. Coast Guard C5ISR readiness and sustainment.
  • Support execution across various Coast Guard and Navy platforms.
  • Implement operational policies and procedures to meet objectives.
  • Organize resources, assign responsibilities, and prepare schedules.
  • Coordinate site surveys, technical assistance, and system testing.
  • Engage with Government clients and cross-functional teams for mission success.
  • Ensure staff readiness and compliance with policies and security standards.
  • Prepare operational reports for management reviews and updates.
  • Monitor operational costs and help manage budget execution.
  • Support travel for operational troubleshooting and site-based execution.

Benefits

  • Remote work flexibility
  • Opportunity to work on high-profile projects supporting national security
  • Dynamic team environment
  • Potential for continued professional development
  • Engagement with diverse teams passionate about their missions
Full Job Description
Position Description & Qualifications

If you love high profile and challenging projects supporting the Coast Guard, Serco has a great REMOTE opportunity for you! This mission support professional position will be on a dynamic team responsible for Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance, and Reconnaissance (C5ISR) afloat and ashore communications support, maintenance, sustainment, and integration on various U.S. Coast Guard platforms in the Virginia Beach, VAarea. Bring your operational leadership, coordination, and execution skills to make an impact on national security missions.

This position is contingent upon your ability to maintain your active Top Secret clearance. This position is also contingent upon an award of contract.

Serco supports theNaval Information Warfare Center (NIWC) Atlanticand U.S. Coast Guard stakeholders by delivering lifecycle sustainment, logistics, technical services, cybersecurity support, training, inventory and asset management, and operational readiness support across a broad portfolio of shipboard and shore-based C5ISR systems.

In this role, you will:
  • Manage and coordinate day-to-day operations supporting U.S. Coast Guard C5ISR readiness, integration, sustainment, and technical services across afloat and ashore platforms.
  • Support operational execution across platforms such as WPB, WMEC, WHEC, WAGB, WMSL/NSC, FRC, OPC, PSC, shore/mobile platforms, DSF units, MFPU, Training Center platforms, and associated U.S. Navy platforms.
  • Review and implement operational policies, practices, procedures, and work priorities to meet contract and mission objectives.
  • Assign or delegate responsibilities, organize resources, resolve operational issues, prepare schedules, and set deadlines to ensure timely completion of work.
  • Coordinate activities related to site surveys, readiness assessments, technical assistance, remote support, system integration, testing, and System Operational Verification Tests (SOVTs).
  • Work closely with Government customers, internal teams, and cross-functional support areas to ensure efficient and effective mission execution.
  • Ensure staff readiness, training coordination, and compliance with organizational policies, contract procedures, and security requirements.
  • Support shared operational functions including technical documentation, integrated logistics support, warehousing, training coordination, configuration management, and inventory and asset accountability.
  • Prepare and support operational reporting requirements, including Program Management Reviews (PMRs), Task Order Status Reports (TOSR), weekly status reports, and POA&M updates.
  • Monitor and analyze operational costs, support budget tracking, and help manage execution against scope, schedule, staffing, and funding requirements.
  • Support emergent mission requirements and travel as needed for customer support, operational troubleshooting, and fleet or site-based execution.


To be successful in this role, you will have:
  • Bachelor's degree with a minimum of10 years of professional experience in operations management.
  • Active DoD Top Secret/SCI clearance is required to be considered.
  • Experience managing and coordinating operational activities, assigning work, building schedules, organizing resources, resolving problems, and driving timely execution.
  • Experience supporting complex operations in a DoD, Navy, Coast Guard, shipboard, shore-based, logistics, or technical services environment.
  • Strong written and verbal communication skills, with the ability to work effectively with Government representatives, supervisors, and internal teams.
  • Travel up to 10% may be required in support of contract execution.


If you are interested in supporting and working with a diverse and passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

*Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded or active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process*

About Serco

Serco Group plc is a British company providing public services. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. The company has four divisions: Health, Justice and Immigration, Transport, and Defence, and operates across the UK and Europe, North America, Asia Pacific and the Middle East. Serco primarily provides public services to governments, including the operation of prisons and hospitals, defence and aerospace services, and transport services. The company also provides IT and consultancy services to the public sector. Serco has been involved in a number of controversies, including allegations of overcharging the UK government and mismanagement of contracts.
Learn more about Serco
Size
50,000 employees
Industry
Founded
1988

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