As a
Mission Success Manager, you will serve as Nominal's leader for customer outcomes and value realization, ensuring every customer achieves measurable impact, that value is clearly documented and tracked, and that partnerships deepen over time. This role sits at the intersection of Customer Success, value consulting, and growth strategy.
You will lead business reviews, facilitate value workshops, and develop quantified value narratives, partnering closely with Mission Operations, Engineering, and Sales to drive retention and expansion across a portfolio of accounts. As the central owner of account health, you will maintain a clear, real-time view of customer performance, risks, and opportunities-proactively guiding each customer toward sustained success.
About the role- Own business outcomes across a portfolio, serving as the strategic point of contact and driving customer success.
- Lead business reviews and value workshops aligned to customer priorities.
- Build and deliver quantified value narratives and business cases to support growth.
- Identify expansion opportunities and churn risk through proactive tracking of adoption and engagement.
- Partner cross-functionally with Mission Operations, Engineering, and Sales to connect delivery with growth.
- Own and scale the end-to-end customer journey from adoption through renewal and expansion.
We're looking for someone with- 4+ years in Customer Success, Account Management, Value Engineering, or Strategic Consulting within B2B SaaS or technical platforms.
- Proven experience managing complex enterprise accounts and driving measurable business outcomes beyond product adoption.
- Consultative, outcome-oriented mindset with experience building business cases, leading QBRs, and presenting to senior leadership.
- Comfortable working with technical products and stakeholders; able to translate technical concepts into business value.
- Strong cross-functional collaboration with Sales, Product, and Engineering to drive account success and growth.
- Excellent communication and executive presence, with confidence leading discussions with VP and C-suite stakeholders.
- Demonstrated bias for execution, including building and scaling playbooks or processes.
- Willingness to travel up to 50% for customer engagements and team collaboration.
Skills that accelerate us- Familiarity with data infrastructure concepts (e.g., telemetry, time-series data, pipelines, analytics platforms).
- Background in management consulting or value engineering (e.g., BCG, McKinsey, Bain, or similar frameworks).
- Experience with CRM and customer success tools (e.g., Salesforce, Notion, Pylon).
- Comfortable with light data analysis, including Excel/Sheets modeling and value calculations.
- Experience scaling Customer Success in high-growth environments (e.g., health scoring, sentiment tracking, journey frameworks).
- Bonus: experience in aerospace, defense, automotive, energy, or other hardware-intensive industries.
Benefits/Perks- 100% coverage of medical, dental, and vision insurance
- Unlimited PTO and sick leave
- Free lunch, snacks, and coffee
- Professional Development Stipend
- In-office hardware lab with a $250 project stipend
- Annual company retreat
CompensationThe base pay range for this role is $140,000 - $170,000 per year.
