- Analyze existing systems, business processes, and operational workflows to identify areas for improvement, optimization, and automation.
- Understand the structure, policies, and procedures of AMAX to recommend scalable solutions that improve operational efficiency.
- Participate in user requirement sessions to identify process improvement opportunities and technical solutions.
- Gather, analyze, and document business and system requirements, including future-state ("to-be") process flows.
- Collaborate with onsite and overseas development teams to design and implement solutions that meet business needs.
- Design solutions that maximize usability while minimizing unnecessary complexity and customization.
- Develop and maintain system documentation, user guides, process documentation, and training materials.
- Provide ongoing system support by troubleshooting user issues, coordinating with technical teams, and communicating resolutions to stakeholders.
- Train and support end users on new or updated systems and business processes.
- Manage projects related to system implementations, upgrades, enhancements, and process improvement initiatives, including planning, scheduling, and coordination.
- Support internal business systems, reporting, dashboards, and automation initiatives.
- Evaluate and improve workflows related to sales, purchasing, production, project management, and operations.
- Drive standardization and scalability across business processes and systems.
- Serve as a liaison between business stakeholders and IT teams to support digital transformation and automation initiatives.
Requirements- Bachelor's degree in Business Information Systems, Information Technology, Computer Science, or a related field.
- Strong knowledge of enterprise business systems such as ERP, MES, CRM, and PLM platforms.
- Experience with business analysis, requirements gathering, and process documentation.
- Familiarity with software development lifecycle (SDLC) methodologies and system implementation practices.
- Experience gathering and analyzing user feedback, business requirements, and operational data.
- Experience documenting user stories, workflows, and process flow diagrams.
- Strong collaboration and communication skills with both technical teams and business stakeholders.
- Knowledge of software testing methodologies, including functional, performance, security, and usability testing.
- Experience in manufacturing or operations environments is preferred.
- Strong analysis and problem-solving skills.
- Strong presentation, communication (written and verbal) skills, and interpersonal skills.
- Ability to work independently and as a team player
- Any software programming experience is a plus.
The annual salary range for this position is $75,000-$95,000. The final compensation will be determined based on the candidate's qualifications, experience, and education.
Benefits- Medical, Dental, Vision Insurance
- Flexible spending account
- Health savings account
- 401k match
- Commuter benefits
- Life and Accidental Insurance
- Short- and Long-term Disability Insurance
We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!
