Req ID: 391573

We are currently seeking a MIDAS Care Management Application Support Analyst (L2) to join our team in Frisco, Texas (US-TX), United States (US).

Job Description - MIDAS Care Management Application Support Analyst (L2)

Position Summary

Seeking an experienced MIDAS Care Management Application Support Analyst (L2) to provide production support, administration, configuration, and optimization of the MIDAS Care Management and Health Analytics platform. The role supports Case Management, Utilization Management, Quality Management, Risk Management, and Regulatory Compliance workflows across healthcare organizations.

Key Responsibilities

MIDAS Application Support

• Provide L2 support for MIDAS Care Management modules.
• Troubleshoot application issues, workflow failures, and user-reported incidents.
• Perform system configuration, testing, upgrades, patches, and enhancements.
• Coordinate with vendors and internal teams for issue resolution.

Care Management & Utilization Review

• Support Case Management, Care Coordination, and Utilization Management workflows.
• Monitor and support:
• Length of Stay (LOS)
• Discharge Planning
• Care Coordination
• Authorization Management
• Medical Necessity Reviews
• Assist in denial prevention and documentation improvement initiatives.

Quality & Risk Management

• Support quality improvement, patient safety, and risk management programs.
• Monitor quality indicators, incident reports, and patient safety events.
• Support peer review, performance improvement, and corrective action workflows.
• Assist with regulatory reporting and accreditation readiness activities.

Reporting & Analytics

• Develop and support reports and dashboards for:
• Utilization Management
• Case Management
• Patient Safety
• Quality Measures
• Regulatory Compliance Metrics
• Perform data extraction, validation, and operational reporting.

Documentation & Training

• Create and maintain system documentation, user guides, and knowledge articles.
• Provide end-user support and training for MIDAS workflows and enhancements.

Required Skills & Experience

Functional Knowledge- 5+ years of experience in the below skills

• Case Management
• Utilization Management
• Quality Management
• Risk Management
• Denial Management
• Regulatory Compliance
• Patient Safety & Performance Improvement

Technical Skills- 5+ years of experience in the below skills

Experience supporting MIDAS Care Management applications.

• Strong troubleshooting, configuration, and workflow optimization skills.
• Knowledge of healthcare analytics and reporting.
• Experience with EMR integrations and healthcare interoperability (HL7 preferred).
• Ability to support application upgrades, patches, and testing activities.

Qualifications

• Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or related field.
• L2 Support: 5+ years of experience supporting MIDAS or Care Management applications.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 - 118,188. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com, [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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