Req ID: 391441

We are currently seeking a Cardiology Application Support Engineer - L2 to join our team in Frisco, Texas (US-TX), United States (US).

We are seeking an experienced Cardiology Application Support Engineer (L2) to provide advanced support, administration, monitoring, and maintenance for mission-critical cardiology applications and cardiovascular information systems. The role requires expertise in cardiac diagnostic workflows, cardiology imaging platforms, device integrations, interoperability standards, and healthcare application support.

The candidate will be responsible for ensuring the availability, performance, and reliability of cardiology systems supporting ECG, Electrophysiology (EP), Catheterization Labs (Cath Lab), telemetry, cardiovascular imaging, and reporting workflows. The role involves close collaboration with clinicians, application vendors, infrastructure teams, and healthcare stakeholders to support patient care operations.

Key Responsibilities

Incident & Problem Management

• Investigate, troubleshoot, and resolve L2 incidents impacting cardiology applications and cardiovascular workflows.
• Provide timely resolution of production issues while meeting defined SLA and operational targets.
• Perform root cause analysis (RCA) for recurring application, integration, and data-related issues.
• Lead major incident troubleshooting and coordinate with vendors, infrastructure, and clinical teams for rapid restoration of services.
• Identify trends and implement preventive measures to improve system stability.

Application Monitoring & Maintenance

• Monitor the health, performance, and availability of cardiology applications and interfaces.
• Proactively monitor integrations, batch jobs, data synchronization, and device communications.
• Perform routine maintenance activities including:
• Application health checks
• Service monitoring
• Performance tuning
• Patch validation
• Version upgrades
• Configuration management
• Ensure system uptime and business continuity for critical cardiology workflows.

Stakeholder & Vendor Coordination

• Serve as the primary liaison between clinical users, business stakeholders, IT teams, and application vendors.
• Coordinate issue escalations and resolution activities with third-party product vendors.
• Gather and document enhancement requests and support application optimization initiatives.
• Provide technical guidance and support for regulated healthcare workflows and clinical operations.

Cardiology Domain Responsibilities

Cardiology Informatics & Clinical Workflow Support

• Support end-to-end cardiac diagnostic workflows including:
• Electrocardiography (ECG/EKG)
• Electrophysiology (EP)
• Cardiac Catheterization (Cath Lab)
• Echocardiography
• Telemetry Monitoring
• Remote Cardiac Monitoring
• Troubleshoot workflow issues impacting clinicians, cardiologists, and technicians.

Cardiology Imaging & Connectivity

• Support cardiology PACS and cardiovascular imaging systems.
• Manage DICOM imaging workflows, study acquisition, routing, storage, retrieval, and archiving.
• Support waveform acquisition and management across cardiology devices.
• Troubleshoot modality connectivity issues and device communication failures.
• Ensure successful ingestion and processing of data from diagnostic devices.

Integration & Interoperability

• Support integration of cardiology applications with:
• Electronic Medical Records (EMR/EHR)
• PACS
• Device Gateways
• Clinical Information Systems
• Enterprise Data Repositories
• Troubleshoot:
• DICOM communications
• HL7 interfaces
• Data ingestion issues
• Study routing failures
• Interface messaging errors

Require 5-8 years of relevant experience

Required Technical Skills

Core Healthcare Technologies

• Cardiology Information Systems (CIS)
• Cardiology PACS
• DICOM
• HL7
• Healthcare Interoperability Standards
• Clinical Workflow Management
• Application Support and Administration

Cardiology Workflow Knowledge

• ECG/EKG Workflows
• Electrophysiology (EP) Procedures
• Cath Lab Operations
• Echocardiography
• Holter Monitoring
• Cardiac Imaging Workflows
• Structured Cardiology Reporting

Infrastructure & Integration Skills

• Windows Server Administration
• Networking Fundamentals
• SQL Database Troubleshooting
• Interface Engines
• DICOM Routing
• HL7 Messaging
• Application Performance Monitoring
• Device Connectivity Troubleshooting

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Biomedical Engineering, Healthcare Informatics, or related discipline.
• Experience supporting enterprise cardiology systems in hospitals, healthcare providers, or integrated delivery networks.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 - 118,188. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com, [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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