DescriptionAbout the positionThis full-time position is based in Washington DC and requires traveling between Mindspace Washington D.C. and our Philadelphia location. You will report to the Mid Atlantic Site Manager. You will be responsible for expanding and deepening our relationships with existing members, brokers, as well as successfully converting new leads. Owning all aspects of the pre-sales of new spaces, sales of our existing spaces, as well as customer success, upgrades and renewals. You'll play a key role in our sales efforts through the qualification of leads and deal-closing.
ResponsibilitiesPre-sale and Sales
- Qualify SMB leads - convert them to tours and closed deals (inbound & outbound)
- Understand customer needs, ensuring that the provided solution matches their expectations across all areas - functional, service, timeline, budget, quality, etc.
- Work closely with our Broker & Enterprise team to drive large key accounts
- Provide a suitable proposal offer, based on Mindspace guidelines
- Follow up with the prospect, maintaining a consistent, open channel
- Work closely with the Community Manager to achieve smooth onboarding
Customer Success - Retention and Upsell
- Analyze and optimize sales targets for each SMB customer
- Identify new needs and challenges as they arise, and forecast future expansion
- Make sure any billing issues are taken care of on a monthly basis
- Execute SMB renewal plan
- Support the member Experience team in terms of member support and service
RequirementsRequirements- Experience in B2C & B2B sales
- Excellent team player
- Extensive experience working with various companies and stakeholders
- Strong oral and written communication skills
- A 'can do, sleeves rolled up' approach!
Critical competencies for success:- Multitasking is a must! You must be able to balance multiple projects at the same time and adhere to strict deadlines (strong time management skills are key)
- Strong decision making: you need to be able to make considered, responsible decisions on a whim, when things don't go according to plan
- You must be a thorough, self-aware worker who's able to recognize mistakes, and take the necessary steps to fix them
- Getting the job done - no matter the cost - is critical. You should be a practical, creative, quick thinker who is aware that others are counting on you!
- Problem solving - you are a highly resourceful thinker who is quick on their feet and a fast learner
- Ability to gain the trust and confidence of a wide range/type of customers
- Ability to work independently based on targets and goals, and raise any flags on time
- Ability to adjust quickly to a fast-paced, changing environment
- Ability to plan ahead with a clear focus on execution
