We're looking for a Microsoft Customer Success Manager (CSM) to join our team and drive success across our Cloud Solution Provider (CSP) portfolio.
In this role, you will act as a strategic partner and trusted advisor to our customers post-sale-owning a portfolio and driving adoption, value realization, retention, and growth. You will collaborate closely with sales, delivery, and Microsoft stakeholders to deliver a high-impact, end-to-end customer success experience while identifying opportunities to expand our footprint.
What You'll Do
Own and manage a portfolio of CSP customers, accountable for their overall success and growth
Serve as the primary relationship lead post-sale, building trusted, long-term partnerships
Lead the development and execution of customer success strategies and plans aligned to business outcomes
Proactively monitor customer health, usage, and value realization, managing risk and driving interventions where required
Identify and lead growth opportunities (upsell, cross-sell, renewals) in partnership with sales
Facilitate and lead quarterly business reviews (QBRs) and executive-level customer engagements
Orchestrate cross-functional teams (sales, delivery, Microsoft, support) to deliver a seamless customer experience
Act as a customer advocate, influencing internal stakeholders to drive outcomes and resolve challenges
Drive forecasting, pipeline visibility, and success metrics across your portfolio
What You Bring
Experience in customer success, account management, or service delivery (typically 5+ years for Manager scope)
Demonstrated ability to own and grow customer relationships at scale, including executive stakeholders
Strong understanding of Microsoft cloud platforms (Azure, Microsoft 365, Dynamics preferred)
Experience managing CSP customers or cloud subscription-based environments
Proven track record of driving adoption, retention, and growth outcomes
Strong stakeholder management and influencing skills across sales, technical, and operations teams
Ability to lead cross-functional collaboration and manage competing priorities
A proactive, data-driven, and outcome-oriented mindset
What Success Looks Like
Growing recurring CSP revenue across your portfolio
Achieving strong renewal, retention, and expansion outcomes
Driving measurable customer adoption and business value realization
Leading high-impact customer engagements, reviews, and education sessions
Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 5/29/2026 and open for at least 30 days.
Avanade offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
Information on benefits is here.
California - $175,000 - 195,000
Cleveland - $150,000 - 165,000
Colorado - $150,000 - 165,000
District of Columbia - $165,000 - 185,000
Illinois - $160,000 - 180,000
Maryland - $165,000 - 185,000
Massachusetts - $165,000 - 185,000
Minnesota - $160,000 - 180,000
New York / New Jersey - $175,000 - 195,000
Washington - $165,000 - 185,000
