RSM US

Microsoft Customer Engagement Manager

RSM US$107K — $214K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-8 years of experience in project management and technology development
  • Expertise in implementing Microsoft Dynamics CE within budget and scope
  • Strong leadership skills to motivate high-performing teams
  • Excellent business-facing communication skills
  • Proficient in financial analysis and planning
  • Ability to manage multiple priorities simultaneously
  • Solid understanding of technology and adaptability to new tools

Responsibilities

  • Lead and manage all aspects of assigned projects throughout their lifecycle
  • Conduct cost-benefit analysis at each project phase
  • Communicate project status, risks, and issues to stakeholders
  • Assemble project teams and develop comprehensive plans and budgets
  • Manage project objectives, resources, and deliverables to align with business goals
  • Adapt project plans to meet evolving needs while adhering to SDLC methodology
  • Oversee Customer Engagement (CE) implementations effectively

Benefits

  • Flexible work schedule to balance life and work demands
  • Competitive benefits and compensation package
  • Opportunities for professional growth and advancement
  • Access to a wide range of resources and expertise within RSM
  • Involvement with a leading Microsoft partner organization
Full Job Description
The RSM IT organization is seeking a Microsoft D365 CE Manager with proven project management skills and experience managing complex technology projects, including an enterprise-wide implementation of Microsoft Dynamics CE to support the firm's growth strategies and business processes. This position is responsible for understanding the business needs and leading the development and execution of comprehensive plans to deploy technology solutions.

RSM is a leading Microsoft partner implementing the full range of business applications including D365 F&SC, BC, CE, and Commerce, as well as Power Platform, Microsoft 365, Data & AI and Azure solutions. RSM's Dynamics consultants are empowered through our long standing, close relationship with Microsoft, the use of our proven RVM methodology (purpose built for Dynamics 365), a wide range of industry IP and accelerators as well as additional Microsoft-centric tools to help customers stay competitive in a constantly changing environment. Our Dynamics teams also benefit from a wealth of expertise around them within RSM that enhances the value we provide customers, whether that be from our Microsoft MVPs. Industry experts, Tax specialists or Managed Technology and Application services teams.

We are looking for Microsoft Dynamics 365 Customer Engagement Senior Consultants who are looking for an opportunity to advance their career and help support our growing Microsoft Dynamics 365 CE practice and service our growing base of clients! If you meet or exceed the following qualifications, then this is the role for you!

Key Responsibilities:
  • Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle.
  • Establishing Cost Benefit Analysis through required phases of the project.
  • Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues.
  • Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets.
  • During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals.
  • Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology.
  • Responsible for managing all aspects of CE implementations


Basic Qualifications:
  • Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems/technology development
  • Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE
  • Proven leader with the ability to assemble, lead, and motivate high performing teams
  • Proven business facing skills
  • Solid understanding of financial analysis and planning
  • Ability to multi-task and keep multiple responsibilities moving forward simultaneously
  • Strong understanding of technology, ability to learn new technologies and applying them
  • Proven experience in influencing, leading teams and driving change


Preferred Qualifications:
  • Superior verbal and written communication skills
  • Strong stakeholder management skills
  • Strong critical thinking and problem-solving skills
  • Intermediate to advanced Microsoft Office skills
  • Proficient with MS Project or related tool
  • PMP certification desired


At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $107,000 - $214,500

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

About RSM US

RSM US is a leading provider of audit, tax, and consulting services to middle market companies in the United States. The company is headquartered in Chicago, Illinois and has more than 90 offices across the country. RSM US is a member of the RSM International network, which is the sixth largest network of independent audit, tax, and consulting firms in the world. The company's services include audit and assurance, tax, consulting, risk advisory, transaction advisory, and wealth management. RSM US serves clients in a variety of industries, including healthcare, financial services, manufacturing, real estate, and technology.
Learn more about RSM US
Size
13,000 employees
Industry

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