Quest Diagnostics

Mgr, Sales & Operations Planning - Sr

Quest Diagnostics$100K — $130K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in supply chain, operations, or a related field with a minimum of 5 years in leadership role managing S&OP process.
  • Experience in healthcare, diagnostics, medical devices, or another complex operational industry.
  • Proven expertise in building complex models using Microsoft Excel.
  • Advanced proficiency in Microsoft PowerPoint for executive-level presentations.
  • Preferred experience with Arena simulation software or similar.

Responsibilities

  • Design, implement, and lead a comprehensive S&OP process, defining charter, steps, and KPIs.
  • Partner with Commercial and Sales teams to create a consensus demand forecast and evaluate input assumptions.
  • Map and refine key commercial processes to support high-integrity data for S&OP.
  • Assess current and future capacity alongside Operations and Manufacturing leaders to identify constraints.
  • Develop a planning model to integrate demand forecasts with supply and capacity plans for scenario analysis.
  • Utilize lean manufacturing principles to improve operational efficiency and reduce waste.
  • Conduct ad-hoc data analysis and generate reports to communicate S&OP performance.

Benefits

  • Remote work flexibility with required on-site attendance approximately once a month.
  • Collaborative work environment focusing on process improvement and innovation.
Full Job Description
JOB DESCRIPTION

This role would be a dynamic and experienced leader who establishes and drives our Sales & Operations Planning (S&OP) process. This role sits within the Operations organization and requires deep partnership and a sophisticated understanding of the Commercial business. This is a critical leadership role that will ensure alignment between our commercial forecasts and operational capabilities. The Sr Manager of S&OP will be responsible for developing a robust process that not only balances demand and supply but also actively improves the quality and accuracy of the commercial inputs that feed the plan. This role requires a strong background in S&OP, data analysis, and process improvement, with a deep understanding of lean principles and proven commercial acumen.

Remote/National: Open to candidates nationwide. Requires on-site attendance approximately once per month at a Quest Diagnostics facility.


JOB RESPONSIBILITIES
  • Develop S&OP Framework: Design, implement, and lead a comprehensive S&OP process from the ground up. Define the charter, process steps, meeting cadence, and key performance indicators (KPIs) for the S&OP cycle.
  • Demand Plan Co-Creation & Refinement: Partner with Commercial, Sales, and Product Management teams to build a consensus demand forecast. Critically evaluate forecast inputs, challenge assumptions, and guide the commercial team in improving their forecasting methods to enhance accuracy.
  • Commercial Process Integration: Proactively map, understand, and help refine key commercial processes (e.g., sales pipeline management, market intelligence gathering, new product launch planning) to ensure the S&OP process is driven by high-integrity data.
  • Capacity & Supply Planning: Work with Operations, Manufacturing, and Laboratory leaders to assess and understand the current and future capacity of our facilities and workforce. Identify potential constraints and bottlenecks in the system.
  • Integrated Reconciliation & Scenario Planning: Build and maintain a sophisticated planning model that integrates the demand forecast with the supply and capacity plan. Use this model to run scenarios and identify gaps between demand and supply.
  • Process Improvement: Utilize Lean manufacturing and flow principles to continuously improve operational efficiency, reduce waste, and enhance throughput.
  • Data Analysis & Reporting:
    • Conduct ad-hoc data analysis in Excel to answer critical business questions and explore emerging trends.
    • Develop and maintain ongoing reports and dashboards in PowerPoint and other tools to communicate S&OP performance and insights to stakeholders.

JOB QUALIFICATIONS

Required:

  • Experience: 10+ years of experience in supply chain, operations, or a related field, with at least 5 years in a leadership role directly managing an S&OP process.
  • Industry: Experience in healthcare, diagnostics, medical devices, or another large-scale, complex operational industry is required.
  • Technical Skills:
    • Proven expertise in building and managing complex models in Microsoft Excel.
    • Advanced proficiency in Microsoft PowerPoint for creating executive-level presentations.
  • Preferred experience using Arena or another simulation software to build stochastic simulation models

 

Work Environment:

  • Remote, but within proximity to a Quest lab.  Available on eastern time zone business hours.

  • Travel required

Education:

  • Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field. (Required)
  • Master’s degree in Supply Chain Management, Business, Engineering, or a related field. (Preferred)

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

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Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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