Job DescriptionThe U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
Digital Acquisition is a key focus area for growth at American Express. The Acquisition platform is responsible for the technology behind Global Acquisition, Amex homepage, Shopping and Referral experiences to allow customers and prospects to Shop, Apply and refer for card and non -card products
We are seeking an innovative individual with an enthusiastic, hard-working, technology mind-set who can work well with a team developing solutions to drive engagement and dedication within our existing cardmember base and attract new customers to the Amex brand. The role will collaborate closely with business partners, Project Managers, Technical Engineers, and Leadership, to ensure completeness and efficiency of solutions while ensuring alignment to standards. Focus areas will include:
Responsibilities- Navigate across the business to build strong working relationships with the team, business partners and senior leaders to improve collaboration, solve problems, identify, and remove roadblocks and create solutions to deliver results.
- Collaborate with leadership and internal partners to evaluate and develop insights on opportunities that influence the strategic direction of projects.
- Lead critical governance discussions and delivering program communication and training strategies.
- Work across the program and partners to drive resolution of program and project level risk and issues.
- Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan.
- Anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery.
- Ensure the continued development of marketing technology strategy documents.
- Collaborate with the cross-platform-development teams on large programs.
- Own or provide key inputs into measurement and tracking of key goals, metrics, and executive level reporting.
- Demonstrate inspiring leadership.
Qualifications- Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus.
- Experience managing multiple simultaneous initiatives, priorities, and teams.
- Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.
- Excellent oral and written interpersonal skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders.
- Demonstrated knowledge of project management process, project management software tools, templates, and management techniques.
- Pro-active collaboration with ability to build trust through transparency of information and delivering on commitment.
- Proven ability to manage change in a dynamic environment and influence others without direct authority.
- Consistently question assumptions, challenge the status quo, and strive for improvement.
- Never settle for being "good enough"
- Knowledge of Customer Marketing technology ecosystem and related programs is preferred
- Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
