About This Opportunity

InComm Payments is looking for a Manager I, to join our fast-growing VanillaDirect business. This is a cross-functional role that supports the VanillaDirect Sales, Account Management, and Marketing functions. You'll play a central role in lead generation and prospecting for new partners, coordinating account management operations and initiatives, and supporting program related partner and retailer marketing efforts.

This is an ideal opportunity for someone who enjoys variety, is naturally collaborative, and wants to make a measurable impact in a high-growth business. The role represents an amazing opportunity to come in, learn the business, technology, and the partners that need and use the VanillaDirect program.

The VanillaDirect team leverages InComm Payments' vast merchant network and integrated payment technology to provide account load, bill payment and disbursement solutions to partner businesses looking to support their cash centric consumers. Today, the VanillaDirect program is used by many of the most recognized brands in the US across Banking and Fintech, e-Commerce, Tolling and Transit, Gaming and Sportsbook, Utilities and Wireless sectors and supported by most major retailers across Pharmacy, Convenience, Value, Grocery and Big Box channels.

Responsibilities

We are looking for an ambitious, collaborative, self-starter to report into the Vice President of Sales and Business Development.

Sales Support (60%)

• Support the sales team with pipeline management, reporting, forecasting, and CRM administration.
• Coordinate sales strategy, proposals, and presentations.
• Facilitate and lead introductory sales calls and referral meetings.
• Collaborate with legal and product teams on contract development and new customer onboarding operations.

Account Management (30%)

• Oversee day-to-day account management, including operational support, issue resolution, and escalation handling to maintain strong partner satisfaction.
• Develop and execute strategic account plans to identify growth opportunities, expand product adoption, and optimize partner performance.
• Collaborate with cross-functional teams (including product, legal, finance, and operations) to drive initiatives that enhance partner success.
• Analyze partner performance data, financial trends, and market insights to drive data-informed decision-making.

Marketing Support (10%)

• Product Marketing, Brand Asset Management and Development, Messaging and Value Proposition Development, Campaign Management and Execution, Sales Material Maintenance and Development, general copy writing, and Press Release assistance.
• Work in partnership with product, sales, creative, merchant account teams, PR, and legal to ensure consistent and effective marketing messaging, collateral and partner UX design.
• Foster strong, productive interpersonal relationships with external partners and internal support team to ensure our customers are receiving a best-in-class experience.

The individual

We're looking for an ambitious, commercially minded professional who is ready to take the next step in their career. You may already have experience supporting sales, account management, marketing or business operations and are looking for an opportunity to broaden your skills, work across multiple teams, and make a meaningful contribution to a fast-growing business.

You are someone who:

• Is passionate about business growth and building strong commercial relationships.
• Enjoys working across multiple functions rather than specializing in a single discipline.
• Has a genuine interest in payments, fintech, retail, and digital commerce.
• Thrives in a fast-paced environment where no two days are the same.
• Takes pride in delivering great customer and partner experiences.
• Enjoys solving problems, improving processes and finding smarter ways of working.
• Is motivated by learning, taking on new challenges and developing professionally.
• Has scratched the surface on the benefits and applications of AI tools available today.

Qualifications

Skills we're looking for:

• Excellent written, verbal and presentation communication skills.
• Strong organizational and project coordination abilities.
• Confident building relationships with internal teams and external partners or sales leads.
• A proactive, self-starter attitude with the ability to manage competing priorities.
• Strong attention to detail and a commitment to delivering high-quality work.
• Commercial awareness with an ability to identify opportunities to support business growth.
• Analytical mindset with experience interpreting data and preparing reports.
• Proficiency in Microsoft Office or Google Workspace, particularly Excel or Sheets.

Experience

• 2+ years minimum of sales, account management, or marketing experience preferred.
• Supporting a sales or business development team with lead generation, prospecting or pipeline management.
• Coordinating customer or partner account management activities.
• Assisting with marketing campaigns, events, communications or promotional initiatives.
• Managing projects or coordinating cross-functional business initiatives.
• Preparing reports, presentations and commercial documentation.
• Working collaboratively with multiple stakeholders to deliver successful outcomes.
• Experience in payments, financial services, fintech, SaaS, retail or technology is advantageous but not essential.

Education

• Bachelor's degree required.

What Will Help You Succeed

The ideal candidate is someone who is eager to grow into a broader commercial role. You're naturally curious, enjoy taking ownership of your work, and are comfortable working across Sales, Account Management and Marketing functions to help drive business growth.

You'll enjoy roles that involve identifying and engaging prospective partners, supporting account managers to deliver exceptional partner experiences, coordinating marketing initiatives with retailers and partners, and improving the operational processes that enable our commercial teams to succeed.

If you're looking for a role that offers variety, exposure to multiple business functions, and genuine opportunities for career progression within a growing organization, we'd love to hear from you.

*This position is eligible for the Employee Referral Bonus Program - Tier III

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