As Membership Sales Manager, you will be the operational engine of Moss New York's membership sales team. In this client-facing position, you will own the membership inbox and CRM, manage and advance leads through the sales pipeline, and coordinate the scheduling of prospect interviews and tours - setting the Membership Director and Membership Sales Manager up for success at every stage of the funnel. You will also serve as a warm, knowledgeable first point of contact for prospective members and guide new members through a seamless onboarding experience. This role is ideal for someone who thrives in a social, fast-paced environment; is naturally organized and detail-oriented; and enjoys blending high-touch hospitality with data-driven thinking. A proactive, collaborative mindset and a genuine interest in building relationships will be key to success. Essential Functions Inbox & Lead Management • Own the membership inbox: respond to all member and prospect inquiries with timely, professional, and personalized communication. • Actively manage and advance leads through the membership sales pipeline with timely follow-up, personalization, and strategic engagement. • Identify and capture opportunities from email inquiries, referrals, applications, nominations, and event attendance. • Qualify inbound inquiries and route prospects to the appropriate next step in the sales process. Scheduling & Sales Support • Coordinate and schedule prospect interviews, calls, and tours for the Membership Director and Membership Sales Manager, ensuring calendars are optimized and prospects are confirmed, prepared, and followed up with. • Prepare prospect briefs ahead of interviews and tours (background, interests, referral source, engagement history). • Conduct overflow tours and introductory calls when the Director and Sales Manager are unavailable, communicating the club's vision, amenities, and offerings. • Prepare event face sheets for membership activations, including guest names, notes, and key introductions; attend membership events to provide support and capture follow-up opportunities for conversion. CRM Management & Reporting • Maintain accurate, up-to-date lead and member records across CRM systems (e.g., PeopleVine, HubSpot), including daily data clean-up and duplicate merging. • Research and refine member and prospect profiles to support personalized outreach and onboarding. • Handle day-to-day CRM administration: pipeline stages, task workflows, and outreach and conversion tracking. • Build and maintain reports and dashboards in the CRM (pipeline status, conversion metrics, outreach activity) so the Director and Sales Manager have accurate, real-time data for their reporting packages. • Resolve system-related issues by opening support tickets and coordinating with vendors as needed. Member Onboarding & Processing • Process membership applications and payments; track each new member's onboarding progress from acceptance through activation. • Guide new members through onboarding touchpoints, ensuring a thoughtful, seamless welcome experience. • Serve as Membership's coordination point with the Finance Manager at Rabina for membership dues, payments, and refunds. • Ensure workflows and communications are streamlined across the membership funnel. Member Experience & Collaboration • Maintain a consistent presence in the club to support a seamless prospect and member experience. • Uphold Moss's values and a hospitality-first approach across all member and guest touchpoints. • Respond promptly and thoughtfully to member feedback, inquiries, and requests. • Partner with the Membership team and other departments to ensure a cohesive, elevated experience for all who engage with Moss. Qualifications • 2-4 years of experience in luxury hospitality, private clubs, membership sales, or a high-touch client-facing role; exposure to a membership or sales pipeline preferred (compensation within range based on experience). • Proficiency with CRM systems (HubSpot, PeopleVine, or similar), with strong data hygiene instincts and the ability to build reports and dashboards. • Exceptional written and verbal communication; comfort engaging with VIP clientele in a discreet, service-forward manner. • Highly organized, proactive, and energized by a dynamic, fast-paced environment; able to juggle a high volume of inquiries, scheduling, and follow-ups without letting details slip. • Adaptability and strong in-person availability, including evenings and weekends as needed for events and coverage. Compensation $80,000-$90,000 annual (based on experience) + commission on membership sales