Crunch Fitness

Member Services Supervisor

Crunch Fitness$229K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1 year of customer service experience preferred
  • 1 year of management experience preferred
  • Strong knowledge of standard operating procedures
  • Excellent communication skills
  • Proven decision-making abilities

Responsibilities

  • Demonstrate knowledge of club policies and practices
  • Communicate policies to staff effectively
  • Encourage teamwork and staff productivity
  • Make informed decisions daily
  • Generate leads through referrals and networking
  • Conduct gym tours and enroll new members
  • Sell membership services and related products
  • Maintain accurate records and facility cleanliness

Benefits

  • 401(k) plan
  • Health insurance coverage
Full Job Description
Job Responsibilities
  • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
  • Communicate and implement club policies and procedures to employees.
  • Encourage staff to work as a team and be productive.
  • Illustrate an ability to make decisions.
  • Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.
  • Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership
  • Continuously sell membership services and Dot Fit products as part of their regular sales presentation
  • Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).
  • Conduct daily facility walk around to ensure the cleanliness of the facility


Job Type: Full-time

Benefits:

401(k)

Health insurance

Pay: $11.00/hr.


Experience:

Customer service: 1 year (Preferred)

Management: 1 year (Preferred)

Work Location: In person

Website: www.primetimefitness.org

About Crunch Fitness

Crunch was founded in a basement level aerobics studio in New York City’s East Village in 1989 by Doug Levine. With the collaboration of exercise instructors the group fitness programming was started at Crunch. Today there are more than 500,000 gym members across the US and operations recently extended to Australia.

Crunch Fitness Careers

There has never been a better time to join the vibrant team at Crunch Fitness—the leading network of fitness centers known for its energetic atmosphere and diverse offerings.

Work You’ll Do

Join Crunch Fitness's industry-leading team to assist individuals in achieving their fitness and wellness goals. At Crunch Fitness, the focus is on transforming lives through dedication, innovation, and leadership in the fitness industry. Lead in a unique role within the marketplace, at the convergence of health, wellness expertise, and digital innovation. Work alongside a dynamic team of fitness and health advisors to help members navigate their personal fitness journeys. Collaborate with the most passionate group of fitness professionals—dedicated to fostering a culture of growth, diversity, and innovation.

Introducing the Crunch Fitness Professional Growth Path

The team is building a market-leading program to offer job opportunities that allow for personal and professional development within the fitness industry.

Do Innovative Work

Join the largest group of fitness experts—dedicated professionals at the intersection of health, industry expertise, and digital innovation.

Drive Innovative Work

Deliver targeted fitness solutions through a depth and breadth of training experience and innovation that’s second to none.

Be Part of a Great Team

Engage in a wide range of fitness technology and harness the unparalleled capabilities, global scale, and joint solution development of a leading team.

Future-proof Your Career

Advance as far as your ambition takes you with near-limitless opportunities to grow your career with unmatched training, development, and certification support.

Explore

Discover how Crunch Fitness leads the way in predictive health maintenance and innovative fitness solutions that cater to a diverse clientele.

The Crunch Fitness Leadership and Innovation Initiative

The combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their personal health and fitness. Clients across the globe look to Crunch Fitness for new strategies and solutions to drive health innovation and growth in the digital era.

Stay Connected

Join the Team

Search open positions that match your skills and interest. Crunch Fitness seeks passionate, curious, creative, and solution-driven team players. SEARCH CRUNCH FITNESS JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at Crunch Fitness.

READ CAREERS BLOG

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Learn more about Crunch Fitness
Size
1,001 employees
Industry

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