About The Role:
A great meeting space is only great if someone makes it feel that way. That's you.
As a Meeting and Events Manager, you're responsible for the full lifecycle of a booking: responding to inquiries, coordinating logistics, running the day-of experience, and making sure the space is ready for the next one. You're the person clients interact with, and the impression you leave is the impression the building leaves.
This role is part sales, part operations, part hospitality. You'll work in Tripleseat, conduct site tours, flip rooms between events, and follow up with clients to make sure they got what they needed. The detail work matters here just as much as the relationship work.
The best people in this role take genuine pride in flawless execution and understand that a smoothly run event isn't just good for the client - it's what fills the calendar next quarter.
Winning In This Role Means:
• Every event runs smoothly. Clients leave knowing exactly what they'll tell their colleagues when recommending the space.
• Your Tripleseat pipeline is clean and current - you know what's confirmed, what's pending, and what needs follow-up.
• Clients rebook. They mention you by name. The space gets a reputation as the one that always gets it right.
• Spaces are always reset and ready. No client ever arrives to a room that wasn't prepared for them.
• Revenue is on track. You understand your contribution to the building's booking goals.
You'll Love This Role and Succeed at it If:
• You take the details personally. A room that's not quite right, a follow-up that didn't happen, a catering order that arrived late - these things bother you because you care about the client's experience, not just your to-do list.
• You're good at managing a lot of moving parts at once. Multiple bookings, multiple vendors, multiple client requests - you have a system, you trust it, and things rarely fall through the cracks.
• You enjoy the client-facing side of this work. Conducting a site tour, answering questions, helping someone figure out the right setup for their event - you're comfortable in those conversations and you do them well.
• You understand that sales and service are connected. The way you handle an inquiry is part of the reason it converts. The way you run an event is part of the reason they rebook.
• You're reliable under pressure. Something goes sideways an hour before an event. You handle it calmly, fix it quickly, and the client never knows it happened.
Not The Right Fit If:
• You'd rather focus purely on one thing at a time. This role requires managing multiple bookings and relationships simultaneously.
• You find the combination of sales activity and event logistics more stressful than energizing.
• Client-facing work feels uncomfortable. A significant part of this role is being the face of the space to people booking it.
• You're not interested in the revenue side of the role. Here, your work connects directly to building performance.
• Repetitive tasks like room resets, daily check-ins, and Tripleseat updates feel beneath you. Here, they're fundamental.
What You'll Do:
General management
• Submit financial and engagement reporting on time and to standard.
• Monitor trends on a regular cadence so internal teams and asset managers can understand the business.
• Manage amenity budgets.
• Build clear systems and procedures that set the team up for success when you're not there.
• Support marketing teams in keeping collateral and experiences on-brand.
• Support leasing teams in showcasing building amenities.
• Deploy customer sentiment surveys and create action plans for any detractors.
Amenity management
• Oversee ordering, restocking, receiving, and inventory of amenity supplies.
• Keep all amenity spaces spotless at all times.
• Document and escalate maintenance and facilities issues through proper channels.
• Maintain clean, organized supply closets.
Meeting and events management
• Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.
• Refine and execute the local marketing plan and create local marketing collateral.
• Manage meeting and event leads and bookings end to end through Tripleseat.
• Conduct site tours, manage room flips, and check in bookings daily.
• Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting.
• Maintain a database of recurring vendors for ancillary event needs.
• Ensure digital booking methods are up to date.
• Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time.
• Actively survey occupiers post-event.
• Keep a detailed won/lost tracker in Tripleseat.
• Learn AV troubleshooting and help clients connect to in-room systems.
• Manage third-party AV vendors to ensure equipment is always operational.
Service culture
• Champion Industrious service standards and hospitality principles.
• Model and deliver on any new hospitality standards.
• Communicate and resolve issues confidently and professionally with all building stakeholders.
What You'll Need:
We hire for skills over pedigree, but the strongest candidates will have:
• Experience. 3-5 years in event coordination or hospitality.
• Event coordination or hospitality experience. You've managed bookings, coordinated logistics, or supported event operations in a professional setting.
• Client-facing confidence. You're comfortable conducting site tours, responding to client requests, and managing expectations in real time.
• Organizational discipline. You keep detailed records, follow up consistently, and have a system for managing multiple open items at once.
• Familiarity with event or booking platforms. Experience with Tripleseat or a similar CRM is a strong plus. You learn new tools quickly.
• Collaborative approach. You've worked alongside catering teams, AV vendors, or building staff and understand what it takes to deliver a coordinated experience.
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
