Salary : $4,694.00 - $9,211.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: MVA/SP/226564
Department: LDH-Medical Vendor Administration
Opening Date: 09/25/2026
Closing Date: 9/30/2026 11:59 PM Central

Make an impact behind the scenes of Medicaid! This role plays a critical part in ensuring timely, accurate, and compliant communication for beneficiaries, providers, and stakeholders. You'll monitor high-priority inquiries, support quality assurance, train staff, and help keep essential Medicaid operations running smoothly. If you're detail-oriented, organized, and ready to make a difference, this is an opportunity to help strengthen service delivery for Louisiana's Medicaid community.
An ideal candidate should possess the following competencies:

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Leading Effective Teams: The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.
Managing Performance: The ability to plan, monitor, and document employee performance throughout the year.
Minimum Qualifications
Six years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

Six years of full-time work experience in any field plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

A bachelor's degree plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

An advanced degree or a Juris Doctorate plus two years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information

Job Duties:

• Monitors Medicaid program inboxes to identify and prioritize high-volume, high-priority, and time-sensitive communications.
• Reviews and routes beneficiary, provider, and stakeholder inquiries to the appropriate staff or program areas for timely resolution.
• Ensures outgoing email communications comply with Medicaid policies, program requirements, and applicable state and federal regulations.
• Conducts quality-assurance reviews of email communications and takes corrective action to address errors and prevent potential compliance issues.
• Provides guidance and training to staff on Medicaid email protocols, documentation requirements, and professional communication procedures.
• Coordinates email coverage during peak workload periods, staff leave, and emergencies to maintain timely and consistent service delivery.
• Monitors communication workflows and identifies issues or delays, recommending improvements to support efficient operations and continuity of Medicaid services.

Position-Specific Details:
Location: Medical Vendor Administration / Eligibility Field Operations / East Baton Rouge Parish
Appointment Type: This position may be filled as aProbationary appointment, Promotional appointment, Job appointment, Detail to Special Duty or WAE Appointment

Cost Center: 3052050412

Position Number(s): 50698299

Compensation: This position is eligible for Premium Pay of up to $2.00/hr for hours worked based on longevity.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE

Contact Information:

Shambrielle Pooler
LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

01

DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

02

DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03

FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

04

FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05

LET: Leading Effective Teams - How well do you guide and support teams to work together and reach shared goals?

• I struggle to provide direction, build trust, or communicate effectively. I avoid delegation or decision-making.
• I offer basic guidance and occasional feedback, but sometimes delay addressing issues or miss important gaps.
• I set clear direction, encourage teamwork, communicate well, make sound decisions, and delegate tasks effectively.
• I build high-performing teams, empower others, adapt communication to the situation, and lead with vision and trust.

06

LET: Leading Effective Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07

To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type "N/A" if no immediate family members are employed by LDH.
Required Question