Salary : $4,694.00 - $9,211.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: MVA/SP/226549
Department: LDH-Medical Vendor Administration
Opening Date: 09/25/2026
Closing Date: 9/30/2026 11:59 PM Central

Job Duties and Other Information

Job Duties:

• Supervises call center staff, manages schedules, and ensures adequate staffing to support daily operations and service levels.
• Monitors call quality, productivity, performance metrics, and service level agreements to ensure established goals are consistently met.
• Handles escalated customer concerns and provides timely resolution to complex issues while maintaining a high standard of customer service.
• Conducts calibrations, performance reviews, and coaching sessions to support employee development and improve team performance.
• Provides ongoing guidance and feedback to ensure staff understand and adhere to department policies, procedures, and service standards.
• Maintains team morale and promotes a positive work environment that encourages engagement, accountability, and effective performance.
• Identifies opportunities for process improvement and ensures call center staff provide accurate information regarding eligibility, covered services, and providers to help members access needed care.

Position-Specific Details:
Location: Medical Vendor Administration / Eligibility Field Operations / East Baton Rouge Parish
Appointment Type: This position may be filled as aProbationary appointment, Promotional appointment, Job appointment), Detail to Special Duty, or WAE appointment

Cost Center: 3052050411

Position Number(s): 50698295

Compensation: This position is eligible for Premium Pay of up to $2.00/hr for hours worked based on longevity. Bilingual applicants may be eligible for premium pay up to $2.50 hourly for hours worked only.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE
Contact Information:

Shambrielle Pooler
LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477


01

DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

02

DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03

FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

04

FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05

LET: Leading Effective Teams - How well do you guide and support teams to work together and reach shared goals?

• I struggle to provide direction, build trust, or communicate effectively. I avoid delegation or decision-making.
• I offer basic guidance and occasional feedback, but sometimes delay addressing issues or miss important gaps.
• I set clear direction, encourage teamwork, communicate well, make sound decisions, and delegate tasks effectively.
• I build high-performing teams, empower others, adapt communication to the situation, and lead with vision and trust.

06

LET: Leading Effective Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07

To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type "N/A" if no immediate family members are employed by LDH.
Required Question