American Express

Marketing Manager, Performance Reporting & Insights

American Express$100K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in performance marketing and reporting
  • Strong analytical skills with the ability to synthesize data into actionable insights
  • Proficiency in data visualization tools and reporting platforms
  • Experience collaborating with cross-functional teams including finance and analytics
  • Excellent communication skills, particularly in crafting executive presentations
  • Ability to contextualize market trends and consumer insights

Responsibilities

  • Lead and execute marketing performance reporting for prospect channels
  • Synthesize data into executive-ready narratives for senior leadership
  • Establish consistency in metrics and reporting processes across the organization
  • Own and develop key reporting dashboards and performance assets
  • Collaborate with Finance, Analytics, and Investment Optimization on forecasting
  • Contextualize performance with insights from consumer sentiment and competitive analysis
  • Enhance reporting capabilities through partner enablement and best practices

Benefits

  • Collaborative work culture with a focus on professional development
  • Access to cutting-edge tools and technologies for performance reporting
  • Opportunities to work closely with senior leadership
  • Engagement with cross-functional teams to drive business outcomes
  • Focus on building consumer-centric marketing strategies
Full Job Description
Job Description

Marketing Manager, Performance Reporting & Insights

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The Prospect, Partner & Customer Growth (PPCG) team delivers member-centric performance marketing that fuels this success by gaining share of premium demand, deepening Card Member engagement, and marketing premium partnerships and products that deliver differentiated membership experiences.

The Marketing Manager, Performance, Reporting & Insights will own performance reporting, executive narrative and insight generation across Prospect & Key Platforms and PPCG. This role will serve as a critical partner to channel teams, Marketing Strategy, Investment Optimization, Finance and Analytics, translating performance signals into clear risks, opportunities, actions and investment decisions. They will be a critical member of the Prospect & Key Platforms Leadership Team and help raise the standard for reporting, forecasting, governance and performance culture across the organization.

Responsibilities

What You'll Do
  • Lead marketing performance reporting for prospect channels, connecting demand indicators through conversion performance and business outcomes.
  • Synthesize channel inputs into clear, executive-ready narratives for senior leadership, including mid-month and end-of-month commentary, Performance Pulse, R&O recaps and business planning inputs.
  • Create consistency and governance across metrics, definitions, reporting cadences and source-of-truth materials to improve decision velocity.
  • Own and evolve key reporting assets and dashboards, including LLM Prospect Performance, LLM reporting/channel trends, product moments and leadership cheat sheets.
  • Partner with Investment Optimization, Finance, Analytics and Marketing Strategy on forecasts, overlays, scorecards and monthly R&Os.
  • Synthesize consumer sentiment, competitive intelligence and Comscore insights to contextualize performance.
  • Build reporting and forecasting capability across teams through partner enablement, best-practice sharing and stronger performance discipline.


Qualifications

What You'll Do
  • Lead marketing performance reporting for prospect channels, connecting demand indicators through conversion performance and business outcomes.
  • Synthesize channel inputs into clear, executive-ready narratives for senior leadership, including mid-month and end-of-month commentary, Performance Pulse, R&O recaps and business planning inputs.
  • Create consistency and governance across metrics, definitions, reporting cadences and source-of-truth materials to improve decision velocity.
  • Own and evolve key reporting assets and dashboards, including LLM Prospect Performance, LLM reporting/channel trends, product moments and leadership cheat sheets.
  • Partner with Investment Optimization, Finance, Analytics and Marketing Strategy on forecasts, overlays, scorecards and monthly R&Os.
  • Synthesize consumer sentiment, competitive intelligence and Comscore insights to contextualize performance.
  • Build reporting and forecasting capability across teams through partner enablement, best-practice sharing and stronger performance discipline.


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

Similar Jobs

More Jobs at American Express

More Business Services Jobs

Find similar Marketing Manager, Performance Reporting & Insights jobs: