OVERVIEW OF POSITION:The Marketing Communication Operations Manager is responsible for building and managing the systems, processes, and tools that enable efficient and effective marketing communications execution across Easterseals Southern California. This role ensures that Marketing Communications work is prioritized, visible, and aligned with strategic goals. The role will drive improvements in workflow management, resource allocation, and performance tracking to support a high-functioning Marcom department. In all responsibilities, the position demonstrates a strong commitment to ESSC's mission and values.
ESSENTIAL FUNCTIONS: - Establishes and manages governance processes that ensure Marcom work is aligned to organizational priorities.
- Defines and operationalizes clear prioritization frameworks to guide decision-making across competing requests.
- Partners with Marcom and organizational leadership to evaluate tradeoffs, capacity constraints, and strategic alignment.
- Facilitates regular prioritization reviews to ensure resources are focused on the highest-impact initiatives.
- Ensures transparency in how work is approved, sequenced, and resourced across the marketing function
- Develops and maintains standardized workflows for marketing projects.
- Monitors team capacity and workload across Marcom functions. Aligns demand with available resources, particularly for creative services.
- Develops Smartsheet dashboards and reporting for leadership visibility. Manages marketing technology platforms and tools.
- Ensures tools are effectively utilized and integrated into workflows.
- Recommends and implements system improvements as needed.
- Facilitates coordination across Marcom teams, services, and support functions.
- Ensures alignment between brand, campaigns, and internal communications efforts.
- Provides operational leadership across the Marcom function by establishing clear processes, standards, and expectations.
- Influences stakeholders and team members to adopt and adhere to governance and prioritization practices.
- Facilitates alignment across teams by driving transparency in priorities, capacity, and decision-making.
- Supports a culture of accountability by ensuring commitments, timelines, and processes are consistently upheld.
- Acts as a key partner to Marcom leadership in driving operational discipline and continuous improvement.
- Performs other duties as assigned.
EDUCATION: - Bachelor's degree or equivalent training or relevant experience is preferred.
EXPERIENCE: - Minimum six (6) years of experience in Marcom Operations or Project Management is required.
- Strong experience with process design and workflow management.
- Experience with marketing tools and project management platforms, specifically Smartsheet.
- Experience in nonprofit or mission-driven organizations preferred.
- Experience with creative production workflows (design, video, content) preferred.
NUMBER OF REPORTS Direct Reports: None
Indirect Reports: None
KNOWLEDGE, SKILLS, ABILITIES: - Operational excellence and high attention to detail and accuracy.
- Process design and optimization.
- Problem-solving and continuous improvement.
- Must be willing to say "no" and enforce process.
- Analytical thinking and reporting.
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite.
- Ability to handle confidential information with discretion and maintain compliance with privacy requirements.
- Ability to multitask, prioritize, and meet recurring deadlines.
PHYSICAL REQUIREMENTS IN ACCORDANCE WITH ADA: - Carrying/Lifting: Occasional / Up to 30 lbs.
- Standing: Occasional / Up to 3 hours per day.
- Sitting: Frequent / Up to 8 hours per day.
- Walking: Occasional / Up to 3 hours per day.
- Travel: Travel to ESSC offices and events in Southern California.
- Repetitive Motion/Activity: Frequent keyboarding and writing.
- Visual Acuity: Ability to view a computer monitor or handheld electronic device and read printed materials.
- Environmental Exposure: Work is performed in a standard office environment.
