The
Market Vice President is responsible for leading a regional group of 5 warehouse locations. The role requires strategic planning, vendor relationship management, improving efficiency, increasing profits, and partnering with leaders across the business. Success is measured through P&L management, service excellence, customer satisfaction, and business execution. The primary objective is to drive profitable growth by executing the division strategy within the service organization to create a unique and superior customer experience.
Location: onsite Kansas City, MOResponsibilities:- Accountable for the service excellence, customer satisfaction, and business execution across the market
- Manage market cost setting to optimize sales and profit growth
- Collaborate with the internal Sourcing Organization on vendor cost and program negotiations
- Work in a matrixed organizational structure with both direct and indirect reporting relationships, with an ability to carry out a significant portion of responsibilities through influence and collaboration, on behalf of multiple senior stakeholders
- Partner with Sales leadership for the continuous pursuit of major prospective customers through relationship building and service commitments.
- Collaborate on major account activities with sales leadership to increase/maintain volume and product penetration
- Effectively communicate all strategic business plans to internal and external departments and customers
- Responsible for the talent development of the local administrative, customer service, and operational teams
- Review business practices, determine the needs of customers and team members, and identify performance opportunities to create strategies that improve overall business performance
- Establish and maintain safety compliance of operational facilities and employee working environments
- Prioritize the use of resources to most effectively achieve business goals
- Develop and evaluate service and operational processes and procedures
- Develop and execute comprehensive strategic and tactical plans to support the short and long-term plans of the organization
- Communicate all customer feedback to senior leadership on product feedback and any future opportunities
- Lead regular team and cross functional meetings to facilitate discussion and the sharing of innovative ideas related to operational management and service excellence
- Be an agent for change. Demonstrate the ability to manage the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment
- Manage service and operational teams through operational dashboards and data to evaluate team performance to maximize operational group effectiveness.
- Lead group performance to consistently meet and exceed service goals
- Implement directives as outlined from senior leadership
- Ensure that day to day responsibilities such as inventory, market costs, D&W costs and customer experiences practices are managed to company standards
- Proactively develop a world-class workforce through recruiting, selecting and growing exceptional talent, managing / coaching employee performance, motivating, and holding employees accountable
- Facilitate leadership development within team, identify and foster future leaders to support business succession plans
- Establish and maintain strong relationships with current and prospective customer and vendor leaders, with the intention to maintain and grow market share
- Prioritize the customer experience in all activity
- Develop business plans with new and existing accounts
- Coordinate with cross functional teams providing feedback, research, and response for customer complaints/compliments
Requirements:- Bachelor's degree is required; MBA is preferred
- Minimum of 7 years of general management leadership experience with a proven track record excelling in competitive markets and 2 years experiences in a GM-level leadership role
- Substantial experience successfully managing and supporting challenging business cycles, building yearly plans for a business and delivering on revenue, margin, and cost targets on a consistent basis
- Grocery, foodservice, and distribution experience is preferred
- In-depth understanding of the financial aspects of a business, including P&L statements is required
- Executive level organizational, project management, and negotiation skills, including the ability to execute multiple initiatives autonomously
- Ability to communicate at an executive level with senior leadership and executive stakeholders through interpersonal skills and presentations
- Excellent knowledge on project management and negotiation tactics
- Executive leadership skills with the ability to articulate ideas, delegate, direct, motivate and train staff
- Demonstrated tenacity and urgency in driving business results
- Ability to strategize and adjust quickly to fluid business needs and growth challenges
- Ability to close deals and mentor team members to effectively achieve targets
- Excellent PC skills, including Word, Excel, PowerPoint, and ability to learn new applications
- Travel is required throughout the region. Expectation is to be in person at each branch as needed, but no less than monthly
- Flexibility to frequently travel throughout the continental U.S.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
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