About the role

The Market Operations Associate is responsible for providing real-time support to Rothera's clients and key internal stakeholders, maintaining a fair and orderly market, and monitoring the stability of Rothera's systems. Associates engage directly with Rothera's clients, engineers, product managers, and executive leaders to resolve mission-critical questions and issues.

Market Operations Associates may start out with limited industry experience, but they are adaptive, highly empathic, and motivated to learn. They take initiative to understand our partners' priorities and guide their adoption of Rothera's trading, clearing, and data services.

Markets are constantly changing, and Associates regularly face time-sensitive, unstructured challenges in high-visibility situations. In partnership with Rothera's engineers, they use their deep understanding of Rothera's clients and fluency with Rothera's proprietary datasets to uncover traders' problems and identify actionable solutions.
What you'll do

• Develop expertise with Rothera trading systems, market functionality, order types and external interfaces
• Provide technical and non-technical support for market participants, including futures commission merchants ("FCMs"), clearing banks, and other industry partners to resolve issues related to market access or usage of Rothera's trading, clearing, or data services
• Synthesize user feedback and coordinate communications when escalating critical system issues to Rothera engineers
• Monitor Rothera system integrity and maintain control of Rothera's trading environment
• Maintain Rothera's listed event contracts, ensuring accurate product specifications, trading parameters, and settlement terms
• Execute and maintain Rothera's operational procedures
• Design, build, and maintain automation scripts used by the Market Operations team
• Collaborate with internal teams at Rothera, including Technology Operations, Product Management, Sales, Quality Assurance, Compliance, and Regulation

What you'll bring

• Bachelor's degree or equivalent combination of education and professional experience
• 2+ years of experience in trade support, quantitative trade consulting, middle-office operations, compliance, or system engineering in an institutional trading or exchange environment
• Initiative to delve beyond surface-level answers and continuously cultivate subject matter expertise
• Disciplined attention to detail
• Excellent verbal and written communication skills
• Ability to quickly acquire new concepts and ideas, for example, beginner-level programming in Python or SQL
• Availability and commitment to flexibly accommodate an event-driven work schedule and an on-call environment

Desired, but not required

• Some professional exposure to, or familiarity with, electronic trading, trading systems, institutional brokerage, exchanges, or US futures market structure
• Python programming experience, e.g., composition of simple scripts to automate manual processes or assist with routine assignments
• Data analysis experience or exposure to Python or a query language like SQL
• Some ability to query large datasets and analyze query results
• Familiarity with an automation scheduling tool like Rundeck

Benefits & Compensation

This position has a base salary of $100,000-$120,000 per year, plus participation in a discretionary annual incentive bonus program.

Rothera is dedicated to advancing the careers and personal wellbeing of our team members. We are continuously exploring ways to support our employees holistically, including a 401(k) plan with employer match, health, vision, and dental insurance for employees and eligible dependents, paid time off, and much more.
This is a full-time, in-person hybrid position. For our U.S. candidates, this position is not available for visa sponsorship now or in the future. Applicants must be authorized to work in the U.S. on a permanent, indefinite basis.