Job SummaryWhat if you could transform a market and inspire a team to exceed their goals?
As a Stores Market Manager at Spectrum, you will be the driving force behind building a sales and retention culture across Spectrum stores in your area. Your strategic vision and hands-on approach will help us acquire and retain customers, pushing us to meet and surpass our sales targets. By creating a motivated and engaged team, you will be at the heart of our mission to deliver amazing customer experiences and drive real growth.
ResponsibilitiesWhat our Stores Market Managers Enjoy Most About the Role- Lead and motivate multiple teams of store managers to exceed sales goals and deliver exceptional retail experiences.
- Build strong customer relationships, diffuse escalations, and use listening and probing skills to retain and upgrade customers.
- Develop your management teams into experts on store functions, Spectrum products and competitive landscape.
- Communicate and implement Spectrum's strategies, monitoring, and evaluating results.
- Manage crisis situations effectively and escalate when needed.
- Ensure compliance with cash management policies and work order controls, conducting timely audits.
- Build high-performing teams by recruiting, training and retaining top talent and create a culture of continuous learning and development.
QualificationsRequired QualificationsEducation:- Bachelor's Degree or equivalent work experience
Experience:- 6+ years of sales and customer service experience.
- Store Manager in a destination shopping environment.
- Launched or managed multiple retail locations.
- Managed multiple projects and provided status updates.
- Identified sales trends, risks, and developed response plans.
- Handled change management effectively.
Technical Skills:- Comfortable with personal technology.
Skills & Abilities:- Fluent in English (reading, writing, speaking, understanding).
- Clear and professional communication with employees, customers, and suppliers.
- Built a strong sales culture and high-performing teams.
- Fostered partnerships within the organization through strong interpersonal skills.
- Led and motivated teams in a goal and incentive-based environment.
- Valid driver's license meeting Spectrum's requirements.
Preferred Qualifications- 7+ years in sales leadership and customer service.
- 4+ years in telecommunications/wireless leadership.
- 5+ years in a destination-style shopping environment.
- Implemented sales training and employee development programs.
- Proficient in computer and software applications.
- Strong analytical, statistical and quantitative skills, with the ability to make qualitive judgments and design processes and procedures.
Working Conditions:- You'll work in a retail environment with moderate noise, travel to multiple locations to oversee operations, maintain a professional appearance, and handle physically demanding tasks, including lifting up to 35 lbs.
