Job Description

Overview:

The Market Manager is a strategic leader overseeing multiple branches in their assigned market. The Market Manager is critical to drive revenue growth, strengthen and drive exceptional operations, and implement strong and consistent staff development. The Market Manager will assume leadership for all general business for an assigned Market. Leadership deliverables include development, deployment and execution of a strategic business plan on how best to drive growth and services to our market client base. The Market Manager will provide vision, inspire, direct, and develop branch management teams and staff that ultimately deliver increased net operating income, impacting shareholder value.

Location: Seattle, WA

Essential Duties and Responsibilities:

• Accountable for all staffing, sales, and on-site operations for assigned market
• Oversees management team and ensures their success in recruiting, development, retention and promotion of their employees to ensure a highly competent and professional market team
• Accountable to improve gross margin while delivering on the company's value proposition Achieves sales growth through selling to customer base and strategic sales of new accounts
• Ensures operational standards are being exceeded and that staff is delivering service excellence, ensuring prompt and effective service recovery, and account management
• Oversees safety, compliance and ensures that regulatory standards are met. Creates a culture of safety and initiates programs to achieve safety goals
• Oversees the planning, delivery and measurement of training programs that enhance the skills and competencies of managers and staff. Helps management team to set performance goals, setting and delivery on expectations per development plans
• Plans, directs and monitors the market strategy and related activities to ensure profitability as well as identifying opportunities for growth and new vertical channels
• Achieves high customer retention levels through meeting or exceeding service level agreements and expanded service capability
• Communicates new deliverables/products and timelines, and other changes in a transparent, clear, and concise manner to assigned team
• Responsible for driving use of the mobile app (JobStack) and meet/exceed related goals specific to associates, customers and branch staff

Supervisory Responsibilities:

Directly supervise office staff and sales staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Bachelor's degree (B. A.) from four-year college or university preferred; or five to seven years related experience and/or training; or equivalent combination of education and experience
• Proficient in Microsoft Office Suite software programs and intranet usage. Ability to learn and work in a point of sale system
• Construction industry knowledge and/or experience preferred
• 3 or more years of project management experience and knowledge
• 3 or more years of Business to Business Outside Sales or Business Development experience
• 3 or more years of people and operations management experience
• Ability to multi-task and work under pressure and deadlines
• Must be willing to work long hours and adhere to on-site work schedules
• Valid Driver's License required

Salary Range: $80,000 - $100,000 annually, depending on experience and geographic location plus eligibility for incentive pay, subject to plan terms.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.

Physical Requirements:

Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds. Travel required to visit branch and client locations.