This role will be based out of Nashville, TNPosition SummaryThe Market Director is a hands-on, strategic leader responsible for driving performance, profitability, and an exceptional customer experience across an assigned market. This role combines the responsibilities of a Territory Manager with the leadership scope of a regional operator--overseeing a select small group of stores directly while guiding and developing a team of Territory Managers. The incumbent is a proven business leader who thrives on achieving results through others, brings strong financial acumen, and leads with a customer-first mindset.
Duties & Responsibilities - Own market performance and profitability by managing all aspects of financial results, operations, and customer satisfaction across the region.
- Lead, coach, and develop Territory Managers to achieve consistent execution, strong leadership, and high-performing teams in every location.
- Directly manage a select group of stores to stay connected to daily operations, customer challenges, and team dynamics, modeling operational excellence.
- Drive sales growth and operational efficiency through data-driven decision-making, clear priorities, and accountability at all levels.
- Champion the customer experience by ensuring service quality, consistency, and adherence to brand standards across the market.
- Recruit, train, and retain top talent while fostering a culture of recognition, engagement, and continuous improvement.
- Collaborate cross-functionally with partners in Ops & Quality, Sales, HR, and other functions to align strategy and elevate market performance.
- Provide strategic insights and feedback to senior leadership, influencing decisions that strengthen overall business results and field execution.
- Additional duties as assigned.
Knowledge, Skills, and Abilities- Associates Degree required in business administration, marketing, operations management or similar.
- Bachelor's Degree preferred in business administration, marketing, operations management or similar.
- 5-8 years in the automotive service industry.
- 5-8 years of supervisory experience.
- Multi-unit leadership experience (e.g., Market Leader, District Manager, Area Manager) with full P&L responsibility.
- Strong understanding of retail or service operations, including sales performance, staffing, and operational standards.
- Solid financial acumen and experience interpreting data to drive business results.
- Knowledge of leadership, coaching, and performance management best practices.
- Proven ability to lead through leaders and manage large, distributed teams.
Strong communication and interpersonal skills; able to influence and inspire at all levels of the organization. - Skilled in strategic planning, prioritization, and execution in a fast-paced environment.
- Ability to analyze business trends and develop actionable improvement plans.
- Demonstrated talent for building culture, accountability, and engagement across diverse teams.
- High degree of emotional intelligence, integrity, and resilience.
Physical Demands/Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands- Repetitive movement of hands and fingers, typing or writing.
- Occasional standing and walking.
- Reach with hands and arms.
- Frequent travel.
- Talk and hear.
- Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
- High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline driven environment.
Benefits- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Reduced benefits available for part-time team members
Pay Range- $122,500 to $137,500 per year based on experience
- Bonus potential
