Market Data Support Analyst (Senior) - Investment Banking EnvironmentPosition Overview:The Senior Market Data Support Analyst is responsible for the operational support, administration, governance, and optimization of enterprise market data platforms within a global investment banking environment. The role supports Front Office trading, risk, research, compliance, and operations teams by ensuring the availability, integrity, entitlement, and performance of real-time and delayed market data services across multiple asset classes.
The ideal candidate combines strong technical expertise, financial markets knowledge, vendor management experience, and production support capabilities within high-pressure trading environments.
Core Responsibilities
Market Data Platform Support:- Support enterprise market data infrastructure and applications across global trading desks.
- Monitor availability and performance of market data feeds, vendor terminals, and distribution systems.
- Troubleshoot real-time feed disruptions, entitlement issues, latency problems, and infrastructure incidents.
- Provide Level 2/Level 3 production support in a 24x7 investment banking environment.
- Coordinate with infrastructure, networking, cloud, and application teams during incidents.
Vendor & Feed Management:- Manage integrations with vendors such as:
- Bloomberg
- Refinitiv / LSEG
- ICE Data Services
- FactSet
- S&P Global
- SIX Financial
- Morningstar
- CME / NYSE / NASDAQ direct feeds.
- Administer exchange connectivity, permissions, and licensing compliance.
- Handle onboarding/offboarding of users and market data products.
- Manage vendor escalations and SLA tracking.
Entitlements & Governance:- Administer market data entitlement platforms and permissioning models.
- Ensure regulatory and contractual compliance with exchange policies.
- Conduct audits and reconciliation of market data usage.
- Support cost optimization initiatives and vendor inventory management.
Production Support & Incident Management:- Participate in follow-the-sun support and on-call rotations.
- Perform root cause analysis for market data incidents.
- Maintain monitoring dashboards, alerting systems, and operational runbooks.
- Lead problem management and continuous improvement initiatives.
Automation & Engineering:- Automate operational processes and entitlement workflows.
- Develop scripts/tools for monitoring, reporting, and reconciliation.
- Improve observability and resiliency of market data platforms.
- Support cloud migration and modernization initiatives.
Required Experience:- 7-10+ years in Market Data Support or Financial Infrastructure Support.
- Experience within:
- Investment banks.
- Capital markets firms.
- Hedge funds.
- Electronic trading environments.
Production Environment Experience:- Mission-critical production support.
- Front Office support exposure.
- High-pressure trading floor environments.
- Global support model (AMER/EMEA/APAC).
Operational Experience:- Incident management.
- Root cause analysis.
- Change management.
- Vendor management.
- SLA/KPI reporting.
- Regulatory audits.
Nice-to-Have Experience:- Market data cost optimization projects.
- Exchange connectivity migrations.
- Cloud transformation programs.
- Low-latency infrastructure support.
- Data engineering or real-time streaming platforms.
Soft Skills & Competencies: The ideal senior candidate should demonstrate:
- Strong analytical and troubleshooting abilities.
- Excellent communication with traders and senior stakeholders.
- Ability to work under pressure during trading incidents.
- Leadership and mentoring capabilities.
- Strong documentation and process discipline.
- Cross-functional collaboration.
- Client-service mindset.
Nice-to-have certifications include:- ITIL Foundation.
- Bloomberg Market Concepts (BMC).
- AWS or Azure certifications.
- Red Hat Linux certifications.
- CCNA / Network certifications.
- Splunk certifications.
