NorthStar Memorial Group

Managing Partner, Operations

NorthStar Memorial Group$90K — $120K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of business or military leadership experience, ideally with sales and operational management skills
  • Demonstrated ability to develop and lead teams through coaching and mentorship
  • Strong analytical and problem-solving skills
  • Hands-on leadership style, capable of balancing strategy with daily execution
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Responsibilities

  • Lead funeral home and cemetery operations with a focus on excellence and compliance
  • Drive growth and profitability by meeting case volume and revenue targets
  • Recruit, coach, and inspire team members aligned with NorthStar's values
  • Foster a culture of accountability and continuous improvement
  • Plan and engage with the community through events and outreach to local organizations
  • Enhance the reputation of the service location within the community

Benefits

  • Autonomy to lead and innovate in a supportive environment
  • Personal and professional growth opportunities
  • Collaborative organizational culture
  • Recognition for ethical leadership and dedication
Full Job Description
Managing Partner of Operations to lead Sunset Memorial Funeral Home, Crematory and Cemetery in North Olmstead, OH.This role is designed for a true leader with strong operational and business acumen, a passion for developing people, and the ability to drive results with integrity and purpose.
As Managing Partner, you are fully accountable for the success of funeral home and cemetery operations. You will set a clear vision, establish fair and achievable goals, and create an environment where every team member understands how their contribution drives growth and long-term success. Dedication is valued here, potential is recognized, and ethical leadership is celebrated.What You'll Do
  • Lead overall funeral home and cemetery operations, ensuring excellence, compliance, and a first-class family experience
  • Drive growth and profitability, achieving case volume and revenue targets through disciplined execution and leadership
  • Recruit, coach, develop, and inspire employees by modeling NorthStar's core values, mission, and standards
  • Build a culture of accountability, collaboration, and continuous improvement
  • Represent Greenwood in the community through event planning and engagement, including holiday observances, state memorial days, and outreach to churches, hospitals, nursing homes, and community centers
  • Strengthen community relationships and enhance the location's reputation as a trusted service provider
What You Bring
  • 5+ years of experience of business or military leadership with a demonstrated understanding of both sales and operational management. Prior funeral or cemetery experience preferred but not required.
  • Strong business acumen, problem-solving ability, and analytical decision-making skills
  • Proven people leadership experience, including coaching, developing, and leading teams
  • Comfort operating as a hands-on leader who can balance strategy with execution
  • Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Why NorthStar
At NorthStar Memorial Group, we believe great leaders build great teams and meaningful experiences follow. This role offers the autonomy to lead, the support of a collaborative organization, and the opportunity to grow personally and professionally while serving families at life's most important moments.

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