Qualifications

• Bachelor's degree in a related field; Master's preferred.
• 10+ years of progressive leadership in MSP or technology services.
• 7+ years of experience in leading teams, including leaders.
• Strong business acumen in strategic planning and operations.
• Experience in customer-facing service delivery organizations.
• Exceptional communication and relationship-building skills.
• Process improvement knowledge; Six Sigma certification a plus.

Responsibilities

• Develop and execute business strategies for growth.
• Advise executive leadership on market dynamics and growth opportunities.
• Create business plans that promote profitability and excellence.
• Ensure compliance with policies, standards, and legal regulations.
• Build and maintain relationships with clients and stakeholders.
• Lead and mentor senior leaders and regional teams.
• Drive growth, profitability, and customer satisfaction in the region.
• Oversee P&L management, including budgeting and forecasting.
• Monitor KPIs and customer feedback for informed decision making.
• Collaborate with matrixed teams to meet organizational goals.
• Foster employee engagement and a culture of accountability.
• Travel to enhance client relationships and meet business objectives.

Benefits

• Opportunities for professional development and mentorship.
• Work in a dynamic and collaborative environment.
• Flexible working conditions with the ability to work independently.
• Exposure to senior leadership and strategic decision making.
• Involvement in shaping the company's operational strategies.