Position: Manager Transportation Operations

Job Overview:

The Manager Transportation Operations, reports to the Director of Supply Chain Operations and is responsible for delivering leadership and operational excellence in the areas of inbound and outbound transportation, and customs and trade compliance. In this role, you will leverage your extensive expertise in logistics and operations management to optimize our transportation network and enhance operational efficiency. You will work closely with Supply Chain Distribution Management, Procurement and various Business Units (Wireless, Residential, Network, Media, Sports) to deliver superior service, drive innovation and continuous improvement to our customers. Your leadership will be critical in developing a high-performing team and implementing best practices across all transportation operations.

Key Responsibilities:

Oversee the management of transportation operations, including planning, execution, and optimization of logistics processes while, ensuring compliance with regulations and company policies

Foster relationships with external partners, including carriers, third-party logistics providers, vendors, and regulatory agencies, to ensure compliance, service quality, and operational effectiveness

Lead the development and delivery of financial plans and annual budgets related to the Transportation function.

Lead cross-functional teams to ensure seamless coordination with Distribution, Customer Care and Business units

Utilize advanced data analytics to assess key performance metrics (KPIs), and identify and drive decisions for continuous improvement initiatives to enhance service levels, reduce costs, and improve operational efficiency

Leverage Lean and Six Sigma methodologies to optimize operational workflows

Support initiatives and processes relating to transportation security to reduce infractions related to shortfalls and damages

Partner with Procurement colleagues on all transportation related sourcing events and strategic negotiations

Mentor and develop a high-performing transportation operations team, fostering a culture of accountability, collaboration, and innovation and continuous improvement

Provide oversight of customs related functions including brokers, to ensure compliance with CBSA regulations and corporate policies

Required and Preferred Qualifications:

10+ years of experience in transportation or logistics operations, with a proven track record of leadership and strategic planning

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Engineering or related field, Master's degree in Business, Supply Chain Management, Logistics, or related field would be an asset

Certifications such as Certified Supply Chain Professional (CSCP) or similar are a plus

In-depth knowledge of transportation regulations, compliance standards, and industry best practices

Strong problem-solving skills and a proactive approach to leverage data in identifying opportunities for improvement and innovation

Exceptional communication and interpersonal skills, capable of influencing stakeholders at all levels

Strong working knowledge of customs and trade compliance

Demonstrable results managing carrier and 3PL relationships

Working knowledge of Accounting and Finance, as it relates to Supply Chain Operations

Understanding of supply chain and logistics principles, including demand forecasting and inventory management

Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau/Power BI). Experience with transportation management (TMS) and route optimization software would be an asset

Knowledge of ERP systems such as Oracle and/or SAP and their integration with transportation operations would be strongly desired.

Familiarity with ERP systems

Familiarity with data visualization tools to present operational insights

Strong leadership presence with the ability to manage complex projects, and prior experience leading and motivating teams

Adaptability and resilience in a dynamic and evolving environment

Collaborative mindset with a focus on fostering teamwork and partnerships


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Supply Chain / Logistics & Logistics Management
Requisition ID: 333724

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

Posting Notes: Corporate

Location: